Technical Services Representative
Fresenius Kabi
This listing was originally posted on Fresenius Kabi's careers page. Formulate is an equal opportunity job aggregator and is not involved in the hiring process. Where salary information is estimated, it is derived from BLS industry benchmarks and may differ from actual compensation.
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Upgrade to Pro — $25/mo1. Answer 800-line calls and make outgoing calls.
2. Create service requests for repair, preventive maintenance, assist, Depot, and non-repair.
3. Identify and report potential complaints per criteria on service orders.
4. Pursue and dispatch service orders to Field staff within designated timeframe.
5. Create Installation requests and coordinate hardware installation communication.
6. Support Plasma Business Unit Hotline, completion of Service Orders and opening Hotline notifications for roll-over calls.
7. Assist in maintaining Depot Daily reporting, and customer follow up.
8. Perform data entry of spare service part orders, and FOC orders, and delivery complaints. Handle Spare Part expediting process via Late Transaction & Part Chasing.
9. Handle spare part “Re-Stock” from FSE trunk stock to warehouse.
10. Perform Daily SAP Part Movement for inventory purposes.
11. Creation and update of Preventative Maintenance Plans.
12. Assist in updating Equipment Master Record in reference to ZVInstall, Hardware Forms, Scraps, and device transfers.
13. Completion and maintenance of daily SharePoint requests.
14. Perform daily/weekly and monthly reports in SAP.
15. Creation of weekly on-call/vacation assignment schedule.
16. Support/interact with Technical Assistance, Hotline Team, Plasma Business Unit and other business units as needed (i.e. Commercial Ops, Finance, Marketing, IT, etc.).
17. Additional administrative duties/projects as assigned.
Requirements:
We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company contribution, and wellness program.
Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is at‑will, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws.
Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.
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