Technical Service Manager - (Medical Devices)

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Radiometer, one of Danaher’s 15+ operating companies, our work saves lives, and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing the Danaher Business System and our culture of continuous improvement, you will help turn ideas into impact, innovating at the speed of life.

In our line of work, life isn’t a given. It’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions that improve patient care. This is our shared purpose at Radiometer and what unites more than 4,000 of us, no matter our roles or where in the world we are located.

Radiometer is proud to work alongside a community of six fellow Diagnostics companies at Danaher. Together, we’re working at the pace of change to improve patients’ lives with diagnostic tools that address some of the world’s biggest health challenges. At Radiometer, our vision is to improve global healthcare with reliable, fast and easy patient diagnoses.

Join a team where you can be heard, be supported and always be yourself. We’re building a culture that celebrates different backgrounds, experiences and perspectives. Look again and you’ll see that we are invested in you, providing the opportunity to build a meaningful career, be creative and try new things with the support you need to be successful.

Learn about the Danaher Business System, which makes everything possible.

The Technical Service Manager is responsible for leading and continuously developing Radiometer Turkey’s Technical Service organisation, ensuring high-quality support for customers and Channel Partners both in Turkey and across surrounding regions, including North Macedonia, Kosovo, Albania, Georgia, Azerbaijan, and Armenia. The role drives service performance, operational excellence and productivity, while building the capability, processes and culture required to support customer satisfaction and sustainable business growth.

The position reports to the Director, Field Technical Service and forms part of the Radiometer Turkey Service organisation, with the role preferably based in Istanbul, Turkey. The role is an on-site position and leads the local Technical Service team, with regular engagement across customer locations, Channel Partners and internal functions.

In this role, you will have the opportunity to:

• Lead, engage, coach and develop the Radiometer Turkey Technical Service team, building capability, accountability and a strong continuous-improvement culture.
• Own service performance and execution across the installed base, using relevant service metrics and customer insights to improve service quality, responsiveness, productivity and customer satisfaction.
• Standardise and continuously improve service processes, workflows and ways of working through the Danaher Business System.
• Strengthen technical support for customers and Channel Partners, ensuring effective issue resolution and consistent service delivery.
• Support and strengthen channel partner capabilities across the region.
• Partner with Commercial, Applications, Operations, Quality and global Service teams to support business priorities and customer outcomes.
• Ensure service activities are delivered in accordance with applicable quality, regulatory, safety and company requirements.
• Support service planning, resource allocation and cost management to improve operational and financial performance.

The essential requirements of the job include:

• A degree or recognised technical qualification in engineering, electronics, biomedical engineering or a related discipline.
• Multiple years of experience in Technical Service, field service or service operations within healthcare, medical devices, diagnostics or another regulated technical environment.
• Demonstrated experience leading, coaching and developing a Technical Service or field service team.
• Experience using service data and performance measures to improve productivity, service quality and customer outcomes.
• Experience implementing or standardising service processes and continuous-improvement initiatives.
• Professional proficiency in English and Turkish, sufficient to engage effectively with customers, business partners, associates and global stakeholders.
• Proficient in Microsoft Office Suite, including CRM

Travel, Motor Vehicle Record and Physical/Environment Requirements:

• Ability and willingness to travel approximately 40% of the time, primarily within Turkey, with occasional regional or international travel as required.
• Must have a valid driver’s license and an acceptable Motor Vehicle Record.

It would be a plus if you also possess previous experience in:

• Supporting diagnostic or laboratory equipment, preferably blood-gas analysers or other acute-care diagnostic systems.
• Working with Channel Partners in a technical service environment.

Radiometer, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programmes that add value to our lives. Whether it’s a healthcare programme or paid time off, our programmes contribute to life beyond the job. Details of locally applicable benefits will be shared during the recruitment process.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.