Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Laboratory Setting, Office
Job Description
Join our team at Thermo Fisher Scientific as a Technical Sales Specialist, where you'll contribute to revenue growth and customer success through technical sales expertise. You'll represent our Chemical Analysis portfolio of scientific instruments and solutions, working closely with customers to understand their needs and deliver effective solutions that enable them to make the world healthier, cleaner, and safer.
As a technical advisor, you'll develop and maintain strong relationships with key accounts while providing technical expertise across the sales cycle. You'll collaborate with cross-functional teams including sales, marketing, and technical support to implement sales strategies and deliver exceptional customer experiences.
KEY RESPONSIBILITIES:
Commercial Growth:
- Achieve monthly, quarterly and annual sales and margin targets across the relevant chemical analysis division product lines for your respective territory.
- Develop and deliver territory plans that support business growth and align with the commercial strategy.
- Generate leads, identify new business opportunities and progress them through to sale, taking a whole-of-business approach.
- Maintain a well-qualified opportunity pipeline, with clear next steps, key stakeholders, competitor activity and expected close dates.
- Provide accurate monthly sales forecasts for assigned product lines and maintain forecast accuracy within the required range.
- Record customer visits, interactions and maintain sales activity data in Salesforce
- Monitor account performance and use data analysis to identify opportunities to improve sales and margin.
- Keep product, application and market knowledge current through training and participation in relevant industry meetings and conferences.
Customer Success:
- Build trusted customer relationships and understand their technical, application and business needs.
- Recommend suitable products and solutions based on customer requirements and the regulatory environments in which they operate.
- Conduct product demonstrations, seminars and other customer engagement activities to support sales growth.
Internal Collaboration:
- Share customer feedback, market trends, competitor intelligence and win/loss insights with Global Division Product Management and the wider commercial team.
- Work with internal stakeholders for inventory forecasting to help meet business targets and customer expectations.
- Partner with Technical Support and Service teams to resolve customer issues and maintain high levels of customer satisfaction.
REQUIREMENTS
Education
- Bachelor's degree plus 3 - 5 years of technical sales experience in relevant scientific instrumentation, laboratory products, or life sciences industry
- Preferred Fields of Study: Chemistry, Analytical Chemistry, Biochemistry, Material Science or related discipline
Knowledge, Skills, Abilities
- Deep technical knowledge of assigned product portfolio and applications (Raman & FTIR)
- Strong understanding of laboratory workflows and customer requirements
- Demonstrated success in meeting or exceeding sales targets
Excellent presentation and communication skills, with ability to explain complex technical concepts - Ability to analyze market trends and competitive landscape
- Experience delivering technical demonstrations and training
- Experience using CRM systems (e.g., Salesforce) and Microsoft Office Suite
- Strong analytical and strategic planning capabilities
- Ability to work both independently and collaboratively in a matrix environment
- Demonstrated project management and organizational skills
Other
- Travel requirements of 50-75% within assigned territory
- Valid driver's license and ability to lift/move equipment as needed
- Proficiency in English required, additional languages valued for international roles
- Strong relationship building and negotiation skills
- Follow health and safety policies and procedures, and take responsibility for your own safety and the safety of others.
Benefits
Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.
- Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
- Flexibility: Balance your work and personal life with flexible arrangements.
- Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
- Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
- Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 125,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.