Technical Manager

<p style="text-align:left">Job Description</p><p style="text-align:inherit"></p><p>Role Summary:</p><p></p><p></p><ul><li>Deliver impactful technical training on companion animal health to local teams and field marketing.</li><li>Lead targeted seminars for field veterinarians to elevate clinical knowledge.</li><li>Resolve customer issues, conduct regular field visits, and provide expert product support.</li><li>Collaborate with veterinary colleges on technical initiatives and business development.</li><li>Review and approve all technical marketing brochures; coordinate closely with Marketing.</li><li>Organize and lead technical seminars for field audiences.</li><li>Manage customer complaints; coordinate with Global/Regional teams and provide timely support on product concerns.</li><li>Run field trials with Global/Regional teams: set protocols, capture observations, and submit reports.</li><li>Provide overarching coordination and support to meet monthly, quarterly, and annual business objectives.</li></ul><p></p><div>Qualifications</div><ul><li>Education: B.V.Sc &amp; A.H.; M.V.Sc preferred</li><li>Experience: 2–4 years in field operations, managing diverse on-ground situations and delivering technical solutions</li><li>Technical skills: Companion animal disease diagnosis, vaccination, and treatment; product troubleshooting; seminar/training delivery</li><li>Role-specific capability: Provide technical support and training to local teams; handle customer complaints and queries; support business development activities</li><li>Behavioral competencies: Strong communication, problem solving, organization, customer focus, integrity and trust, goal orientation</li></ul><p></p><p><b>Required Skills: </b></p>Accountability, Accountability, Account Management, Adaptability, Animal Vaccination, Business Development, Business Integrity, Business Reviews, Clinical Experience, Consumer Complaint, Customer Due Diligence (CDD), Customer Service Management, Data Analysis, Field Marketing, Inbound Phone Sales, Leadership, Lead Generation, Organizing Seminars, Relationship Building, Sales Brochures, Sales Goal Achievement, Sales Process Management, Strategic Thinking, Team Management, Technical Management {+ 2 more}<p></p><p><b>Preferred Skills: </b></p><p style="text-align:inherit"></p><p style="text-align:left">Current Employees apply <a target="_blank" href="https://wd5.myworkday.com/msd/d/task/1422$6687.htmld">HERE</a></p><p style="text-align:inherit"></p><p style="text-align:left">Current Contingent Workers apply <a target="_blank" href="https://wd5.myworkday.com/msd/d/task/1422$4020.htmld">HERE</a></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Search Firm Representatives Please Read Carefully </b><br />Merck &amp; Co., Inc., Rahway, NJ, USA, also known as Merck Sharp &amp; Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. </p><p style="text-align:inherit"></p><p style="text-align:left"><b>Employee Status: </b></p>Regular<p style="text-align:inherit"></p><p style="text-align:left"><b>Relocation:</b></p><p style="text-align:inherit"></p><p style="text-align:left"><b>VISA Sponsorship:</b></p><p style="text-align:inherit"></p><p style="text-align:left"><b><span>Travel Requirements:</span></b></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Flexible Work Arrangements:</b></p>Hybrid<p style="text-align:inherit"></p><p style="text-align:left"><b>Shift:</b></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Valid Driving License:</b></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Hazardous Material(s):</b></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Job Posting End Date:</b></p>04/10/2026<p style="text-align:left"><b><span>*A job posting is effective until 11:59:59PM on the day <u>BEFORE</u> the listed job posting end date. Please ensure you apply to a job posting no later than the day <u>BEFORE</u> the job posting end date. </span></b></p>