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The Position
Technical Feasibility Specialist - NAM RIS
The Opportunity
The Technical Feasibility Specialist - NAM RIS will serve as the customer-facing technical feasibility owner for assigned Roche Information Solutions (RIS) opportunities in North America (NAM), leading technical discovery, solution design, feasibility assessment, and implementation readiness within Digital Business Manager (DBM)-led customer motions. Translate customer requirements into scalable solution approaches, identify integration and infrastructure risks early, enable a clear handoff to implementation teams and capture recurring technical patterns to inform reusable architecture and future capability needs.
The successful candidate is a customer-facing technical feasibility professional who combines solution design capability, healthcare IT fluency, and strong commercial judgment. Translate complex customer environments into scalable solution approaches, identify integration and implementation risks early, communicate clearly with technical and business stakeholders and capture reusable technical learning while maintaining disciplined boundaries between feasibility and implementation.
This is a field-based role. The territory is the United States. Candidates must reside within 50 miles of a major metropolitan airport. Up to 50% travel is required.
What You Will Do
- Technical discovery and qualification: Lead structured technical discovery across customer IT, informatics, laboratory systems, security, and infrastructure stakeholders; documents technical requirements, data availability, interfaces, dependencies, constraints, and assumptions required to assess solution feasibility.
- Solution design and architecture: Develop solution designs for assigned opportunities, including integration approach, data flows, interfaces, infrastructure and deployment requirements, security dependencies, and implementation considerations; align proposed architecture with established RIS technical standards and escalate exceptions when needed.
- Technical feasibility and risk: Evaluate technical viability before customer commitments are made; identify integration, data, infrastructure, cybersecurity, and implementation risks early and develop mitigation approaches in partnership with accountable technical, product, and customer stakeholders.
- Customer technical engagement: Support DBM-led customer opportunities through technical discovery sessions, solution-design workshops, demonstrations, and architecture discussions; build trusted relationships with customer IT, informatics, laboratory technology, security, and other technical stakeholders while preserving DBM ownership of the customer and commercial motion.
- Pilot technical readiness: Partner with DBM, Strategic Growth & Activation (SGA), product, and accountable implementation teams to define technical success criteria, validate architecture and dependencies, document technical assumptions and risks, and prepare a clear technical handoff for pilot or implementation execution.
- Technical learning and reuse: Capture recurring integration, architecture, infrastructure, and implementation patterns from customer engagements and converts validated learning into reusable technical assets, discovery guides, standards, and product feedback that reduce friction in future opportunities.
- Technical documentation and discipline: Maintain clear technical requirements, architecture decisions, assumptions, dependencies, risks, and handoff documentation; ensures material technical uncertainties are visible and escalated before customer or implementation commitments are made.
- Go to market responsibility and role clarity: The Digital Business Leader leads the DBM team responsible for the RIS NAM pre-market commercial motion in close partnership with the accountable RDC Sales organization, with accountability for team performance, prioritization and one coordinated customer strategy across RIS and RDC.
- Capability development: Raise capability across enterprise selling, C-suite engagement, opportunity creation, diagnostics-market acumen, digital and AI fluency, value consulting, negotiation, and matrix leadership across the DBM organization.
- Business and leadership contribution: Contribute to NAM strategy, annual planning, resource decisions, and organizational evolution; represents the commercial field perspective in NAM, RDC and Global RIS leadership forums.
Who You Are
- Bachelor's degree in Computer Science, Engineering, Informatics, Information Systems, or a related technical field.
- 10+ years of experience in solution engineering, systems integration, healthcare IT, laboratory informatics, enterprise software, or related technical roles.
- Demonstrated customer-facing experience conducting technical discovery and designing or qualifying enterprise solutions.
- Demonstrated experience working with integrations, APIs/interfaces, data flows, infrastructure, or deployment dependencies in complex customer environments.
- Demonstrated ability to work across commercial, product, technical, implementation, and customer teams in a matrixed organization.
Required knowledge, skills and attributes:
- Enterprise technical discovery, solution design, systems integration, APIs/interfaces, and data-flow analysis.
- Working knowledge of healthcare IT and laboratory technology ecosystems, including interoperability and common customer infrastructure constraints.
- Ability to assess technical feasibility, identify dependencies and translate ambiguity into documented requirements, assumptions, and risks.
- Working knowledge of cybersecurity, privacy, infrastructure, and deployment models sufficient to recognize risk and engage accountable subject-matter experts.
- Ability to develop and communicate technical solution approaches to IT, informatics, laboratory, and business stakeholders.
- Strong problem-solving, documentation, prioritization, and escalation judgment.
- Ability to balance customer needs, technical feasibility, and commercial urgency without overcommitting the organization.
Preferred qualifications:
- Advanced technical degree.
- Experience with healthcare software, digital diagnostics, laboratory information systems, middleware, cloud platforms, or AI-enabled healthcare solutions.
- Experience with HL7, FHIR, APIs, laboratory interfaces, or other healthcare interoperability approaches.
- Experience supporting pilots, complex pre-sales cycles or technical handoffs into implementation.
- Relevant architecture, cloud, security, or interoperability certifications.
- Internal Roche experience and familiarity with RIS/RDC products, quality, privacy, security, or implementation processes.
The expected salary range for this position based on the primary location of Indianapolis, IN, is between $133,700 - $248,300. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Benefits
Relocation benefits are not available for this job posting.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
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