Technical Consultant - PCI

Provide expert technical support to customers by troubleshooting issues, executing configurations, and ensuring reliable performance of Philips solutions.

Your role:

• Assists customers with resolving technical issues by providing expert guidance and troubleshooting support to ensure minimal disruption to their operations, working under general supervision.
• Analyzes customer support requests and technical environments to deliver accurate and effective solutions that enhance system performance and user satisfaction.
• Supports the implementation and integration of technical solutions by preparing and executing detailed configuration and testing protocols.
• Documents technical resolutions and support procedures thoroughly, ensuring that all team members can access and utilize this information for ongoing support and future projects.
• Contributes to Philips’ collective knowledge by sharing best practices and repeatable processes that improve efficiency across multiple support projects.
• Implements configuration management and version control practices to ensure consistency and reliability in technical support activities.
• Verifies the accuracy and completeness of technical support documentation, ensuring all configurations and updates are properly recorded.
• Responds promptly to customer support inquiries and requests, maintaining high customer satisfaction through effective communication and problem‑solving skills.
• This role provides opportunities to grow your technical capabilities, strengthen your communication and customer‑facing skills, and deepen your expertise as Philips products evolve.

You’re the right fit if:

• Experience: You bring strong analytical and troubleshooting abilities; no prior work experience is required.
• Skills: You have strengths in technical documentation, troubleshooting, continuous improvement, data analysis, and training delivery. Strong communication skills, enthusiasm, and teamwork are essential.
• Education: You hold a Bachelor’s degree in Computer Science or Bioengineering (preferably Computer Science).
• Anything else: You are a native Spanish speaker and fluent in English, with the ability to adapt as products and technologies evolve.