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Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob Description<div>Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. </div><div> </div><div>At Thermo Fisher Scientific, each one of our 125,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. It’s a chance to realize your best – professionally and personally. </div><div> </div><div>Location/Division-Specific Information:Grand Island, NY, or Eugene, OR. Relocation assistance is NOT provided. *Must be legally authorized to work in the United States without sponsorship.*Must be able to pass a comprehensive background check, which includes a drug screen.Discover Impactful Work:</div>Are you passionate about applying your chemistry expertise to solve real-world challenges? This role is ideal for scientists who enjoy combining technical problem-solving with meaningful customer interaction. <div> </div><div>As a Technical Application Scientist II, you will partner with researchers and customers to resolve complex chemistry-related questions that directly impact their success and the effective use of Thermo Fisher Scientific products. You will collaborate closely with cross-functional teams to deliver high-quality solutions, while continuously expanding your technical knowledge across a diverse chemical product portfolio. </div><div> </div><div>Continuous learning is central to this role. You will have opportunities to deepen your expertise, stay current with new technologies and applications, and contribute to a collaborative, international team that values innovation, inclusion, and professional growth. </div><div> </div><div>Discover what Mai, a Technical Application Scientist, finds fulfilling about this role: <a href="https://www.youtube.com/watch?v=z4aV8NnZxwY&feature=youtu.be" target="_blank">https://www.youtube.com/watch?v=z4aV8NnZxwY&feature=youtu.be</a> </div><div> </div><div>A Day in the Life:</div><div><div><ul><li>Provide expert-level technical support for Thermo Fisher Scientific chemical product portfolios by addressing customer inquiries via telephone, email, and web chat. </li></ul></div><div><ul><li>Own and manage technical cases from initial inquiry through resolution, ensuring timely, high-quality customer support. </li></ul></div><div><ul><li>Collaborate with internal teams, including R&D, Quality Assurance, and Product Management, to resolve complex technical issues and identify effective solutions. </li></ul></div><div><ul><li>Maintain accurate, detailed records of customer interactions in CRM systems to support service excellence and continuous improvement. </li></ul></div><div><ul><li>Proactively recommend enhancements to technical knowledge bases, websites, and other company-managed resources to improve usability and customer experience. </li></ul></div><div><ul><li>Invest in your professional development through ongoing product training, continuous learning, and exposure to new applications and emerging technologies. </li></ul></div><div><ul><li>Participate in cross-functional projects and special initiatives to broaden technical expertise and enhance career development. </li></ul></div><div> </div><div>Keys to Success:Education and Experience</div><div><ul><li>Master’s degree in Chemistry, Biochemistry, or a related scientific discipline required. </li></ul></div><div><ul><li>1+ years of hands-on laboratory experience, with demonstrated ability to troubleshoot experiments and interpret scientific data required (equivalent combinations of education and relevant work experience may be considered).</li></ul></div><div><ul><li>Strong written and verbal communication skills, with the ability to explain complex technical concepts to diverse audiences. </li></ul></div><div><ul><li>Customer-focused mindset with a passion for delivering high-quality scientific support. </li></ul></div><div><ul><li>Ability to work independently while contributing effectively within a collaborative team environment. </li></ul></div><div> </div><div>Benefits:We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!</div></div>Compensation and BenefitsThe salary range estimated for this position based in New York is $60,000.00–$80,000.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:<ul><li>A choice of national medical and dental plans, and a national vision plan, including health incentive programs</li><li>Employee assistance and family support programs, including commuter benefits and tuition reimbursement</li><li>At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy</li><li>Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan</li><li>Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount</li></ul>For more information on our benefits, please visit: <a href="https://jobs.thermofisher.com/global/en/total-rewards" target="_blank">https://jobs.thermofisher.com/global/en/total-rewards</a>

Technical Application Scientist II, Chemistry/Biochemistry

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Thermo Fisher Scientific