Técnico Customer Experience | Administrador CRM
Pierre Fabre
This listing was originally posted on Pierre Fabre's careers page. Formulate is an equal opportunity job aggregator and is not involved in the hiring process. Where salary information is estimated, it is derived from BLS industry benchmarks and may differ from actual compensation.
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Upgrade to Pro — $25/moThe Pierre Fabre Group, of the Pierre Fabre Foundation, is a global company with a unique position: the alliance of pharmaceutical and dermocosmetic expertise.
We believe in inclusive workplaces, where the differences between people are respected, valued and cared for to develop talent in equal opportunities.
Realizar la parametrización de datos como Administrados Local de la herramienta CRM para las marcas Klorane, René Furterer & Même. Gestión del back up como administradora de CRM de los demás marcas del portafolio. Gestión técnica de soporte para el área tools & Project management
Tus principales responsabilidades serán:
✔ Administrar y dar soporte funcional al CRM de Visita Farmacia.
✔ Resolver incidencias y consultas de usuarios de la red comercial y estructura.
✔ Coordinar adaptaciones y mejoras con Corporate y proveedores externos.
✔ Formar y acompañar a nuevos usuarios en procesos y herramientas.
✔ Coordinar y apoyar el diseño de información para Ciclos Comerciales.
✔ Garantizar la calidad y consistencia de los datos en CRM.
✔ Gestionar cuotas y operaciones con mayoristas.
✔ Gestionar litigios de facturación y devoluciones.
✔ Resolver incidencias operativas relacionadas con AX y gestión de pedidos.
✔ Dar soporte en tareas críticas de backup cuando sea necesario.
Además, creemos que tendrás éxito si eres una persona con:
Si buscas un entorno dinámico, transversal y con impacto real en el negocio, queremos conocerte.
We are convinced that diversity is a source of fulfillment, social balance and complementarity for our employees, which is why our offers are open to all, without restriction.
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BIOTECHNOLOGY
Oncology, derm / cosmetics
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