TA/Product Knowledge & Learning Manager (Global Development)

Career Category

Research

Job Description

Role Purpose

Drive scientific readiness across priority Global Development programs by translating disease, mechanism, and protocol rationale into high-impact learning that improves study startup, site engagement, data quality, and patient continuity.

Based in India, this role supports multiple therapeutic areas globally, working in close partnership with other Knowledge & Learning Managers to ensure scientific learning is consistent, scalable, and locally relevant. The position acts as a performance partner to clinical teams, ensuring the science behind the protocol is understood, adopted, and applied across diverse study environments.

Key Accountabilities

• Program Ownership

  • Lead end-to-end design, delivery, and continuous improvement of protocol/scientific learning across assigned programs and studies.

  • Collaborate with Global Study Leads, Medical Directors, Clinical Operations, Site Engagement, Biostatistics, and Quality teams.

  • Contribute to global learning consistency while ensuring regional relevance and scientific accuracy.

• Scientific Content & Enablement

  • Develop disease-state, mechanism-of-action, and protocol rationale narratives that connect scientific objectives, endpoints, inclusion/exclusion criteria, and operational considerations to the biology and patient journey.

  • Create modular learning assets (e.g., scenario-based modules, microlearning, facilitator guides, site one-pagers, decision trees).

  • Translate complex scientific content into usable learning and performance tools for CRAs, site staff, and study teams.

• Cross-Therapeutic and Regional Support

  • Support multiple therapeutic areas and global studies with tailored learning aligned to regional and cultural contexts.

  • Serve as a regional focal point for scientific learning needs in JAPAC, while collaborating with global peers to maintain consistency and quality.

• Knowledge Management

  • Maintain version-controlled, searchable repositories of scientific learning (e.g., Klarity, SharePoint, OneNote, LMS).

  • Ensure compliance with governance, approvals, and documentation standards (Medical, QA, Legal, Privacy).

• Measurement & Insights

  • Define and track key performance indicators (KPIs) such as learning completion, confidence levels, protocol deviations, query rates, and startup cycle times.

  • Use feedback loops and analytics to inform continuous improvement and impact measurement.

• Stakeholder & Vendor Management

  • Facilitate scientific and learning workshops with internal and external partners.

  • Oversee SOWs and ensure quality, scientific rigor, and instructional excellence.

• Change & Communications

  • Create communication and change management plans to support adoption of new learning methods and digital tools.

• Coaching & Community

  • Coach SMEs and facilitators in evidence-based learning practices.

  • Contribute to Communities of Practice across the Knowledge & Learning network to foster innovation and best practice sharing.

Basic Qualifications

• Doctorate degree with 6+ years OR

• Master’s degree with 8+ years of experience OR

• Bachelor’s degree with 10+ years of experience OR

• At least 6 or more years of experience in clinical research, clinical operations, or scientific training.

• Excellent written and spoken English.

• Strong facilitation, storytelling, and stakeholder management skills; systems thinking and design mindset.

Preferred Qualifications

• Experience supporting global clinical trials or scientific education across regions.

• Familiarity with role-based or scenario-based learning methods.

• Ability to work effectively across time zones and cultures.

• Proficiency in collaboration tools (LMS, SharePoint/OneDrive, authoring tools) and strong data literacy for KPI tracking.

Travel: Up to 10% for global workshops, site engagement sessions, and stakeholder meetings.

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