SW Agreement Sales Specialist

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Responsible for the retention and growth of all Software Service revenue as well as assisting the NAM Software Field Sales teams with conversion of software support agreements into SLSA agreements incorporating additional products and professional services.

We are seeking a Software Agreement Sales Specialist to support the retention and growth of software service revenue across an assigned North American region. In this customer-facing role, you will manage software agreement renewals, support the conversion of existing software support agreements into Software Lifecycle Service Agreements, and identify opportunities to expand agreements with additional software, hardware, upgrades, and professional services.

You will serve as a key connection among customers, Software Field Sales, Commercial Operations, Finance, Revenue Recognition, Service, Applications, Legal, and technical teams. The successful candidate will combine consultative sales skills, commercial judgment, attention to detail, and the ability to coordinate complex customer agreements from initial engagement through booking and revenue recognition.

Responsibilities

• Manage a portfolio of software service agreements and renewals within an assigned region.
• Support the retention and growth of recurring software service revenue.
• Partner with North America Software Field Sales teams to convert existing software support agreements into Software Lifecycle Service Agreements.
• Identify opportunities to expand customer agreements through additional software, hardware, upgrades, professional services, and other available solutions.
• Develop customer-specific renewal and expansion strategies based on contract status, installed solutions, customer needs, and available offerings.
• Prepare and coordinate customer quotations in collaboration with Sales, Commercial Operations, Service, Finance, and other internal partners.
• Lead internal and customer-facing meetings to review service-agreement options, clarify requirements, resolve outstanding issues, and move opportunities toward closure.
• Present complex software, hardware, service, and professional-services solutions in a clear and commercially relevant manner.
• Serve as a liaison among Software Field Sales, Service, Applications, Legal, and technical teams.
• Partner with customers and internal teams to address contract-related requirements, including legal redlines, Business Associate Agreements, security questionnaires, master agreements, and associated documentation.
• Perform other related responsibilities as required to support software agreement sales and regional business objectives.

Required Qualifications

• Professional experience in sales, sales support, account management, commercial operations, customer success, contract renewals, service-agreement management, or another relevant customer-facing function.
• Experience coordinating multiple internal and external stakeholders through sales, contracting, renewal, or implementation process.
• Ability to understand and communicate the business value of technical products and services.
• Strong organizational and project-coordination skills, with the ability to manage multiple agreements, customers, priorities, and deadlines.
• Ability to work independently while contributing to a collaborative regional and national team.

Preferred Qualifications

• An associate degree, medical-device certification, or relevant professional experience.
• Experience with recurring-revenue, renewal, customer-retention, cross-selling, or upselling strategies.
• Familiarity with customer relationship management, quoting, contract-management, or revenue-tracking systems.
• Experience collaborating with account managers and technical specialists to develop and close customer opportunities.

Success in This Role

Success will require a strong customer focus, and the ability to create structure around sales and renewal activities. The ideal candidate is proactive, organized, and able to explain technical and commercial information clearly. You should be able to recognize renewal and expansion opportunities while balancing customer expectations with contractual, operational, financial, and revenue-recognition requirements.

Working Conditions

• Full-time position, scheduled for 40 hours per week.
• This position may support customer accounts and internal teams across multiple locations and time zones.
• The role may require participation in customer meetings, internal planning sessions, agreement reviews, and time-sensitive commercial activities.
  

Why You’ll Want to Join Us

You will have the opportunity to contribute directly to customer retention, recurring-revenue growth, and the continued adoption of software and service solutions that support healthcare delivery. You will work with colleagues across Sales, Service, Finance, Legal, Applications, Commercial Operations, and technical organizations while building expertise in software lifecycle and customer-agreement management.

We value different experiences, perspectives, and backgrounds. If your experience does not align with every preferred qualification but you believe you can contribute successfully to the role, we encourage you to apply.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$99,200 - $136,400

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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