The role of Patient Coordinator Supervisor will be central to the success of Natera’s product portfolio. This position will serve as a team lead role both servicing Natera’s patients and leading specific teams of Patient Coordinators. Core responsibilities include collaborating with key stakeholders to increase revenue and drive market development through direct sales by both being the key contact for patient needs and leading a team of Patient Coordinators. The Patient Coordinator Supervisor will accomplish this by being the patient advocate within Natera.
Primary Responsibilities:
· Responsible for the overall performance of the team and manage all day to day activities.
· Provide coaching development and assessment reporting for the Patient Coordinator teams.
· Establish positive working relationships with all key customer segments (internal and external).
· Cross collaborates with other key stakeholders to develop and share best practices.
· Work assigned territory to maintain & support existing customers.
· Assess the needs of patients with a focus on customer support, coordination of logistics, and problem solving.
· Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner.
· Help manage our business system tools (e.g. QlikView, Salesforce).
· Performs other duties as assigned.
· This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job.
· Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
· Must maintain a current status on Natera training requirements.
Qualifications:
· Bachelor’s degree or equivalent.
· Minimum of 2 years of Call Center experience in an inbound and outbound capacity.
· Minimum of 2 years of sales experience.
· Background in medical or biological sciences preferred.
Knowledge, Skills and Abilities:
· Outgoing personality with excellent oral & presentation skills.
· Ability to think strategically as well as execute tactically
· Emphasis on competitive analysis and team first attitude.
· Ability to relate and educate our technology to potential patients
· Strong quantitative and MS Excel skills needed
· Self-motivation, with the desire and capacity to work both independently and collaboratively
· Must act with a sense of urgency
· Excellent organizational and communication skills (written and verbal)
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page