Supply Chain Quality Technical Lead - Europe & LATAM

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

At Roche, we are passionate about transforming patients’ lives and we are fearless in both decision and action - we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.

Quality is a competitive advantage for Roche. It allows us to deliver high-quality products to patients, ensures our right to operate, and helps us create value through process excellence and continual improvement efforts. Quality is every patient’s right and every employee’s responsibility.  

As the Supply Chain Quality Technical Lead, you will be a key Quality, Affiliate and Operations interface who works to enable business ambitions.  You will facilitate solving challenging and strategic issues that have an impact on the Supply Chain network, functions, or chapters by supporting or leading global and functional, overarching initiatives. You translate operational insights into systemic improvements and strategic initiatives, leveraging your profound, cross-functional knowledge. You will be the leading technical expert providing guidance on process and key initiatives. You will work closely with Operations and Quality Leaders to collaborate across Networks, Chapters and Affiliates to deliver comprehensive and successful customer solutions. You champion our Quality Management System to innovate and improve end-to-end functionality.

You are a strong, visionary and catalyst leader who is ready to collaborate across the  network to deliver high quality products to customers and patients, ensures our right to operate and helps us create value through leveraging analytics, process excellence, Lean Manufacturing and continual improvement efforts.

You are someone who is ready to create an environment of innovation and collaboration.  You support the operational activities of the organization by promoting and developing a strong connectivity across the network s to ensure the organization is cohesively delivering overarching product quality strategies that leverage the chapters, networks, process excellence, and our continual improvement efforts. 

You will be responsible to …

Drive business results and customer value

• Support the organization and network with a customer and patient centric mindset

• Support Chapter lead  as Point of Contact & ensure alignment with Technical and Sub-Chapter Leads

• Responsible for  defining key objectives/ KPIs/ OKRs and ensure alignment thereof with the organization’s business strategy

• Responsible for  developing a long term vision and backlog to deliver E2E value across Chapters, networks and its Squads

Advance the work of the organization, making tradeoffs and breaking silos

• Partner with Global Operations on strategic business direction and decisions. Break down silos and improve working effectiveness as an ‘integrator’ across the organization as needed; in particular through collaboration  across the organization to resolve escalated bottlenecks and dependencies, as well as rebalance work & help in line with greater strategic priorities 

Empower and enable the Network

• Decide if Squad within the network is needed; lead and moderate Squads, accountable for Squad deliverables across the organization 

• Enable team to take decisions in area of expertise through strong facilitation skills

• Negotiate with Senior Leadership across the organization to influence decision-making.

• Be the champion and advocate for Engrained Quality across the organization.

• Build a culture of continuous improvement, proactively seeking and integrating feedback to refine strategies and improve processes, and model lean leadership principles.

• Act as organizational change agent delivering results focused on digitization of business processes

Enable the organization’s New Ways of Working

• Act as role-model for Agile Leadership behaviors, as well as for our culture, mindset & behaviors as defined in We@RocheDiagnostics

• Model behaviors to support the organization’s transformation to new, more Agile Ways of Working – e.g. new decision making/governance practices, collaboration, etc.

• Everything you do should contribute directly to the achievement of our Roche Ten Year ambitions, including:

• a. Double patient access to novel, high-medical-value diagnostics solutions

• b. Build the leading, profitable insights business

• c. Improve patients’ lives via ‘OneRoche Approach’ to ecosystem in every country

Specific job accountabilities

• Interface for escalated issues, may act as a proxy for the Chapter Lead

• Can represent the Chapter in audits and inspections, contract negotiations etc by ensuring we are compliant and conform to established quality processes, standards, and regulations.

• Is involved in solving unique and unprecedented problems that have an impact on the network, functions, or chapters, ensuring systemic root cause analysis and implementing robust preventive actions across the organization.

• Solves challenging and strategic issues; leads global and functional overarching project teams and Squads, anticipates challenges for the organization; adds with innovative and conceptual thinking to the strategy of the E2E organization.

• Acts as a coach for colleagues with less experience and helps them to develop their skills/expertise, with a focus on fostering self-reflection and connecting operational challenges to personal/professional growth.

• Provides guidance and feedback across the organization k on processes and product technical knowledge.

• Deliver and support implementation of reliable and efficient end- to- end business process solutions, i. e. enable faster decision making using digital solutions

As a Chapter Technical Lead you:

• Possess profound knowledge of own area of expertise and broad knowledge of proximate areas. 

• Possess a highly  interdisciplinary mindset and coordination ability, a systemic, cross-functional approach to problem-solving activities and customer orientation

• Bring a mix of passion, functional knowledge and customer-focus to your work to inspire, motivate and lead Squads within the network

• Are committed to cross-functional collaboration  and breaking down silos to achieve the best results for the organization

• Have the ability to navigate within a changing organization, maintaining objectivity, respect for differences of opinion, fairness, open communication and consensus building skill

• Deliver against the GQ&R North Star

What else do you have in your toolbox: 

•  High degree of subject matter expertise:.

  • Demonstrated experience and knowledge of Supply Chain Quality processes.

  • At least years (5) years in the Medical Device/Pharma/Biopharmaceutical industry with 3 years working in Quality, Compliance, Regulatory and/or Validation, preferred or equivalent experience. 

  • Bachelor’s / Master degree in Life Science, Pharmacy or related subject. Advanced degree is considered an advantage.

  • Excellent knowledge of the European, US, China and International cGMP regulations and demonstrated ability to adequately interpret and implement quality standards.

  • Demonstrated experience in European, US and other relevant Health Authority inspections.

  • Spanish Language skills preferred.

As this position is part of a global organization, international business travel will be required depending upon the business location of the successful candidate and ongoing business project activities.

Interested? Great. We’d like to hear from you! Just click that “Apply Now” button and send us your CV in English …. and anything else that you think might impress us.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.