Supervisor, Test Coordinator - Houston, TX

<h2><span style="text-decoration: underline;"><span style="color: rgb(0, 0, 0); text-decoration: underline;"><strong>Test Coordinator Supervisor - Houston, TX</strong></span></span></h2> <p> </p> <h2><span style="color: #000000;"><strong>Position Summary</strong></span></h2> <p><span style="color: #000000;">The Supervisor for the Test Coordination Team will be responsible for leading and supporting a team of Test Coordinators, ensuring excellence in patient care coordination, phlebotomy services, and administrative operations. This role focuses on day-to-day team management, operational efficiency, compliance, and the development of team members. The Supervisor acts as the primary escalation point for internal and external queries, supporting seamless collaboration between field teams, patients, and operational departments.</span></p> <p> </p> <p><span style="color: #000000;">This position requires strong organizational, leadership, and communication skills, and will include up to <strong>50% travel</strong> to support audits, onsite visits, and team training initiatives.</span></p> <p> </p> <h2><span style="color: #000000;"><strong>Primary Responsibilities</strong></span></h2> <p> </p> <p><span style="color: #000000;"><strong>Team Leadership & Management</strong></span></p> <ul> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Provide daily supervision and support to the Test Coordinator team.</span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Serve as the first line of escalation for operational issues, patient and account inquiries, and procedural uncertainties.</span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Conduct <strong>biweekly 1:1 meetings</strong> with each direct report to promote engagement, identify training needs, and track performance.</span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Review and approve employee <strong>timecards</strong> and manage scheduling to align with clinic and organizational requirements.<br></span></p> </li> </ul> <p><span style="color: #000000;"><strong>Operational Oversight</strong></span></p> <ul> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Ensure Test Coordinators maintain compliance with specimen handling protocols, EMR documentation, and patient identification practices.</span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Monitor key metrics and proactively mitigate issues that could impact operational performance.</span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Oversee supply chain needs, including <strong>ordering and tracking supplies</strong> for all test coordination activities.<br></span></p> </li> </ul> <p><span style="color: #000000;"><strong>Quality Assurance & Audit Support</strong></span></p> <ul> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Assist with the coordination and execution of internal and external <strong>audits</strong></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Conduct regular quality checks on patient coordination activities, specimen documentation, and communication logs.</span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Support <strong>onsite visit preparations</strong>, shadowing staff as needed to ensure protocol adherence and identify opportunities for process improvement.<br></span></p> </li> </ul> <p><span style="color: #000000;"><strong>Cross-Functional Collaboration</strong></span></p> <ul> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Partner with Field Sales, Clinical Operations, and Compliance to resolve complex cases and ensure cohesive patient support.</span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Lead team meetings to share updates, disseminate best practices, and reinforce Natera’s standards of excellence.<br></span></p> </li> </ul> <h2><span style="color: #000000;"><strong>Qualifications</strong></span></h2> <ul> <li style="color: #000000 !important;"> <p><span style="color: #000000;"><strong>Education</strong>: Bachelor’s degree required (healthcare administration, clinical sciences, or related field) </span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;"><strong>Experience</strong>: Minimum of <strong>3 years in a supervisory or team lead role</strong> within a clinical or laboratory operations setting; prior <strong>phlebotomy or oncology</strong> experience strongly preferred.</span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;"><strong>Certifications</strong>: Phlebotomy Certificate required as per state regulations.</span></p> </li> </ul> <p> </p> <h2><span style="color: #000000;"><strong>Knowledge, Skills, and Abilities</strong></span></h2> <p> </p> <ul> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Strong leadership and mentorship capabilities.</span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">High proficiency in problem-solving, conflict resolution, and time management.</span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Familiarity with clinical compliance standards</span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Ability to manage and prioritize tasks in a dynamic environment.</span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Excellent verbal and written communication skills.<br></span></p> </li> </ul> <h2><span style="color: #000000;"><strong>Work Environment & Physical Requirements</strong></span></h2> <ul> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Remote setting with required travel (up to 50%) for audits, site visits, and team support.</span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Must follow clinical safety standards and wear appropriate attire, including scrubs when onsite.</span></p> </li> </ul><div class="content-conclusion"><p><strong>OUR OPPORTUNITY</strong></p> <p>Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.</p> <p>The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.</p> <p><strong>WHAT WE OFFER</strong></p> <p>Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!</p> <p>For more information, visit <a href="http://www.natera.com/" data-cke-saved-href="http://www.natera.com/">www.natera.com</a>.</p> <p>Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.</p> <p>All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.</p> <p><em>If you are based in California, we encourage you to read this important information for California residents. </em></p> <p>Link: <a href="https://www.natera.com/notice-of-data-collection-california-residents" target="_blank">https://www.natera.com/notice-of-data-collection-california-residents/</a></p> <p>Please be advised that Natera will reach out to candidates with a @<a href="http://natera.com/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://natera.com&source=gmail&ust=1657718972773000&usg=AOvVaw3zRwaIiu7070kJKNG4hjRm">natera.com</a> email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.</p> <p>For more information:<br>- <a href="https://www.bbb.org/article/tips/12261-bbb-tip-employment-scams" target="_blank">BBB announcement on job scams</a> <br>- <a href="https://www.fbi.gov/investigate/cyber" target="_blank">FBI Cyber Crime resource page</a> </p></div>