Supervisor, New Patient Department

What Patient Concierge contributes to Cardinal Health

Practice Operations Management oversees the business and administrative operations of a medical practice.

Responsibilities

• Supervise new patient department - Responsible for the supervision of staff including scheduling, monitoring productivity standards, providing training to staff as needed

• Ensure staff are scheduling new patient appointments in a timely and efficient manner

• Enhance the patient experience by providing efficient and courteous service to all guests, clients, and staff, with optimal customer service

• Contribute positively to the team approach and culture of the Center

• Ensure technical and clerical aspects of patient coordination are best in class

• Work with management team towards a common goal including actively engaging in Center growth and marketing strategies, clinical care and quality improvement opportunities

• Provide backup support to the center when Operations Manager is not on-site

Qualifications

• 3+ years of Medical Office experience required

• Previous experience working in a lead or supervisor role

• Complete understanding of referrals, authorizations, medical records and patient scheduling required

• Demonstrated ability to identify problems, research, and make recommendations to resolve issues

• Excellent oral and written communication

• Ability to multi-task and promote teamwork

What is expected of you and others at this level

• Coordinates and supervises the daily activities of operations or business staff

• Administers and exercises policies and procedures

• Ensures employees operate within guidelines

• Decisions have a direct impact to work unit operations and customers

• Frequently interacts with subordinates, customers, and peer groups at various management levels

• Interactions normally involve information exchange and basic problem resolution

Location

cCARE San Marcos

838 Nordahl Rd

San Marcos, CA 92069

Anticipated salary range: $75,600 - $97,110

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 6/15/2026 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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