Strategic Hospital Management Manager

Job Description

Strategic Hospital Management Manager (SHM Manager) supports the Strategic Hospital Management Lead in translating strategic hospital partnership plans into action plans (* )and high‑quality execution. The role focuses primarily on execution, cross‑functional coordination, stakeholder follow‑through, and performance tracking across prioritized strategic hospitals. 

The SHMM ensures that one company hospital partnership initiatives are delivered consistently, compliantly, and with measurable impact, while contributing insights and learnings to continuously refine partnership strategies.

(*)Note: “Partnership” refers to a holistic plan for coordination and engagement between company and the hospital. For the avoidance of doubt, no separate partnership agreement will be entered into between company and the hospital.

PRIMARY ACTIVITIES

1. Strategic Partnership Plan Execution (40%)

• Execute hospital partnership plans as defined by the Strategic Hospital Partnership Lead.
• Translate strategic priorities into clear action plans, initiatives, timelines, and deliverables.
• Coordinate implementation of partnership initiatives across: Account Management, Business Units, Medical, GCTO and other cross‑functional teams
• Ensure initiatives are delivered on time, within scope, and in compliance with company policies.
• Proactively identify execution gaps, risks, or delays and escalate solution options.

2. Hospital & Stakeholder Engagement (25%)

• Support day‑to‑day engagement with hospital stakeholders
• Prepare and support joint activities, meetings, and reviews with hospitals.
• Ensure continuity and professionalism in execution.
• Capture stakeholder feedback and insights to inform plan refinement.

3. Cross‑Functional Coordination (25%)

• Act as the operational integrator across company functions for assigned hospitals.
• Coordinate inputs, actions, and follow‑ups across multiple teams and portfolios.
• Support internal alignment by:
  • Preparing clear execution briefs
  • Tracking responsibilities and milestones
  • Following up on agreed actions
• Support the SHP Lead in organizing account taskforce meetings and reviews.

4. Performance Tracking & Reporting (10%)

• Track execution KPIs and milestones against the partnership plan.
• Maintain clear documentation of:
  • Activities
  • Deliverables
  • Outcomes and learnings
• Prepare regular execution updates, dashboards, and summaries for:
  • SHM Lead
  • Cross‑functional stakeholders
• Support continuous improvement by identifying best practices and lessons learned.

EDUCATION, EXPERIENCE & COMPETENCIES

Desired Experience/Education:

Bachelor’s Degree in Pharmaceutical or Medical area, additional bachelor’s degree in Commercial is preferred

Knowledge of the key hospital infrastructures, leaderships, operation system…

Minimum 2-3 years of experience in marketing

Experience in campaigns, activities implementation

Experiences to build valuable customer relationships.

Experiences to influence and leverage cross-functional partnerships

Professional Competencies Required:

• Working Across Boundaries: Thinks and acts beyond one’s silo – bridges boundaries across teams, functions, divisions, geographies, external stakeholders and customers.
• Project Management: Organizes work efforts by prioritizing tasks, using resources optimally, establishing appropriate deadlines and ensuring on-time delivery
• Productive Communication: Plans and deliver ideas and information to others in an impactful manner.
• Problem Solving: Gathers and analyzes data, insights from market, customers, competition and effectively responds to new, complex or problematic situations; creates solutions that drive value for company and our partners, incorporating innovative approaches where relevant.
• Negotiation: The capability to effectively negotiate and manage agreements with company’s partners, grounded in deep, sustained insights and focused on value creation.
• Business & Financial Acumen: Understands and intelligently apply economic, financial, and industry data to make business decisions that drive value for company and our partners.
• Strategic Thinking: Visualizes the way forward, identifying opportunities that add value to the work, to the business and to our partners.

Functional Competencies Required:

Understanding customer insights: The ability to understand customer needs, behaviors, and objectives; the ability to analyze competitors and provide direction to achieve overall business objectives.

Company portfolio understanding: Exhibits understanding of the franchise’s objectives and the need for portfolios management to deliver tasks against Company, BU priorities.

Customer engagement: The ability to establish, develop and maintain long-term, sustainable partnerships with individual customers, relevant stakeholders, and key influencers.

Execution excellence management: Demonstrate expertise to coordinate with cross functional teams to implementation, regularly monitor progress against plan and define KPIs, conduct business review meetings across the portfolio/task force groups, provide feedback and next steps. Implement quality assurance processes and compliance measures to uphold high standards.

Account management: The ability to strategically plan and effectively execute collaborative initiatives by deeply understanding hospital and patient needs, while ensuring alignment with the company and product strategy.

Expense management: ensuring resource allocation supports strategic priorities, implement monitoring expenses, ensuring adherence to the allocated budget. Proactively identify and implement opportunities for cost savings and efficiency improvements.

Communication management: Demonstrates ability to translate commercial strategy into consistent and compelling internal communications, customer communications.

Data analytic: This technical capability is about applying Data Analysis to make smarter decisions that lead to higher productivity and more efficient operations. It provides opportunities & significant competitive advantages.

Required Skills:

360-degree Feedback, 360-degree Feedback, Brand Management, Creative Campaign Development, Data Analysis, Delivering Value, Digital Marketing, Healthcare Marketing, Healthcare Strategic Planning, Hospital Management, Interpersonal Relationships, Key Performance Indicators (KPI), Market Analysis, Marketing, Marketing Strategy Implementation, Market Research, Partnership Development, Partnership Strategy, Performance Tracking, Product Development, Product Management, Product Marketing, Project Management, Stakeholder Engagement, Strategic Planning {+ 2 more}

Preferred Skills:

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Current Contingent Workers apply HERE

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

05/31/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.