Staff Integrations Specialist Lead
About the Role
We are seeking a Staff Integrations Specialist to join the Information and Business Technology (IBT) organization as the lead and key driver of our API and B2B eProcurement integration capabilities. In this high-impact individual contributor role, you will define process architecture, resolve complex integration challenges, and establish best practices for customer-facing B2B technology delivery across the enterprise.
The ideal candidate brings domain expertise in API Integrations, B2B eProcurement punchout, and customer-facing technical leadership. You will act as the principal bridge between complex customer systems and our core technologies, translating scientific workflows into scalable, robust solutions.
What You’ll Be Doing
- Team Lead: Serve as the Subject Matter Expert (SME) for customer-facing integrations, establishing standard operating procedures, design patterns, and scalability blueprints for APIs and B2B eProcurement technologies.
- Complex Implementation Delivery: Lead end-to-end delivery of high-value, highly complex API-based integrations and B2B punchout solutions, handling difficult edge cases spanning authentication, custom data mapping, error handling, and real-time monitoring.
- Technical Roadmap Ownership: Partner closely with Product and IBT leadership to shape the API and Punchout product roadmap, prioritizing feature requests, system enhancements, and architectural refactoring based on market needs.
- Customer Collaboration & Translation: Work directly with enterprise customers' IT, procurement, and scientific teams to translate complex scientific requirements into seamless API intake and data-mapping specifications.
- Platform Expertise: Direct and optimize B2B eProcurement punchout integrations across major platforms (e.g., Coupa, Jaggaer, SAP Ariba, Oracle/PeopleSoft) and protocols (cXML, OCI, EDI).
- Cross-Functional Influence: Act as the primary liaison between customer procurement teams, third-party middleware providers, and internal product/business stakeholders to align on integration standards and mitigate go-live risks.
- Documentation & Standards: Establish and maintain comprehensive technical documentation, integration playbooks, API specs, and troubleshooting frameworks to elevate the team's capabilities.
- On-Site Technical Engagement: Travel to customer sites as needed to assist with complex onboarding, or resolve mission-critical integration bottlenecks.
What You’ll Bring
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related scientific/technical field.
- 10+ years of hands-on experience as a business systems analyst, technical integrations, solution architecture, or technical delivery within life sciences, technology, or related fields.
- Proven track record of operating as a lead technical authority or staff-level individual contributor influencing cross-functional teams.
- Proven track record as a senior- or lead-level technical contributor in customer-facing integration, technical product management, or systems engineering roles.
- Experience with APIs, web services, and authentication methods
- Experience with B2B eProcurement platforms (Coupa, Jaggaer, SAP Ariba, Oracle/PeopleSoft) and integration formats (cXML, OCI, EDI, JSON, XML).
- Proven ability working with customers and mapping customer-specific needs
- Demonstrated ability to manage multiple complex, parallel technical implementations in a fast-paced, agile environment without direct management oversight.
- Outstanding communication skills, with the ability to articulate complex technical concepts cleanly to both executives and software engineers.
- High ownership and comfort operating across organizational boundaries rather than simply handing problems to another team.
- High customer empathy paired with a proactive, problem-solving mindset.
Preferred Qualifications
- Prior experience as a Technical Product Manager, Solution Architect, or Sales Engineer / Solutions Architect.
- Direct background working alongside enterprise Sales or Customer Success teams.
- Hands-on experience with enterprise eCommerce platforms and core business applications (e.g., Salesforce.com, SAP ERP/CRM).
About Twist Bioscience
Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.
At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.
Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.