Sr. Spclst , Software Engineering

Job Description

R3

Senior Specialist, Software Engineering Role Overview

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organization driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview:

The Senior Support Engineer will provide operational and technical support for enterprise Quality and Compliance platform, with a strong focus on system integrations, APIs, and custom extensions across regulated environments. The role collaborates closely with Quality, Compliance, Digital, and IT teams to ensure reliable, compliant, and scalable system operations.

This position supports and enhances integrated quality solutions, ensuring business continuity, data integrity, and regulatory compliance. Experience with MuleSoft‑based integrations and object‑oriented programming is highly valued, while Veeva Vault Quality experience is preferred.

Key Responsibilities

• Provide day‑to‑day operational and technical support for Quality and Compliance platform and associated integrations.

• Support, monitor, and troubleshoot system integrations (e.g., MuleSoft APIs, REST/SOAP services) connecting Quality systems with SAP, Data Lake and other enterprise applications.

• Analyze and resolve integration and data flow issues, including API failures, data transformations, and batch/job errors.

• Assist with custom logic, adapters, or services implemented using object‑oriented languages (Java and/or .NET), where applicable.

• Manage user access, roles, and permissions across supported platforms.

• Generate reports and dashboards to support integration health, operational metrics, and Quality KPIs.

• Participate in system and integration validation activities, including test case creation, execution, and documentation.

• Ensure compliance with GxP regulations and FDA 21 CFR Part 11 requirements.

• Leverage automation and monitoring tools to improve support efficiency and incident response.

Required Skills and Qualifications

• 6+ years of experience in technical support, system administration, or integrations.

• Strong hands‑on experience with MuleSoft or similar integration platforms, including:

  • API‑led connectivity

  • Error handling and monitoring

  • Real‑time and batch integrations

• Experience with object‑oriented programming languages, such as:

  • Java and/or .NET (C#)

  • Understanding of OOP principles, service‑based architectures, and reusable components

• Solid understanding of enterprise system integrations and data exchange patterns.

• Experience supporting Quality or Compliance systems (QMS, EDMS, Audit, Deviations, CAPA, Change Control, Complaints, Inspections).

• Knowledge of regulatory requirements relevant to pharmaceutical/biotech industries.

• Experience using JIRA/XRAY for test management, execution, and defect tracking in Agile environments.

• Strong troubleshooting, analytical, and root cause analysis skills.

• Excellent communication skills to bridge business, quality, and technical teams.

• Detail‑oriented with strong documentation and organizational skills.

Preferred Qualifications

• Experience with Veeva Vault Quality (QualityDocs & QMS).

• Veeva Vault, MuleSoft, or integration‑related certifications.

• Experience in pharmaceutical, biotech regulated environments.

• Experience with automation or scripting to enhance system operations.

• Exposure to AI/ML concepts or tools, including:

  • Intelligent monitoring and anomaly detection

  • AI‑assisted incident triage and support automation

  • Predictive analytics for operational and quality metrics

  • Familiarity with reporting, analytics and dashboarding tools.

Who we are:
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and everywhere else. For more than a century, we have been bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for:
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Required Skills:

Business Continuity, Data Engineering, Data Visualization, Design Applications, Enterprise Systems Integration, Java, Key Performance Indicators (KPI), Mule Software, Pharmacy Regulation, Regulatory Compliance, Regulatory Requirements, SAP Quality Management (QM), Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Administration, System Designs, System Integration, Testing, Veeva Vault

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

05/25/2026

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