Sr. Manager, Product Experience Design

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Experience Design

Job Category:

Scientific/Technology

All Job Posting Locations:

São José dos Campos, São Paulo, Brazil, São Paulo, Brazil

Job Description:

We are seeking a curious, influential Sr. Manager, Product Experience Design to partner closely with Product, Engineering, Data, and Architecture to establish experience strategy and clear priorities across complex products, platforms and services. The Product Design Manager leads and mentors designers, aligns cross-functional leaders, and ensures that human-centered solutions deliver measurable business impact. 

This individual brings exceptional craft, strong design judgement, and organizational influence. This role drives teams to translate emerging technology, including agentic and AI-enabled capabilities, into responsible, intuitive, and scalable experiences.

This role will initially be based in Sao Paulo, Brazil or San Jose dos Campos, Brazil offices with a focus on Human Resources and Global Services products.  As business priorities evolve, the role’s assigned area of focus may change.

 

The position follows J&J Flex, Johnson & Johnson’s hybrid working model for eligible office-based employees, with a minimum of three days on-site each week and the flexibility to work remotely up to two days per week, based on business needs.

 

You will:

• Set and champion the experience vision and drive design strategy across complex products, platforms, or interconnected systems.
• Design and conduct user research studies; coach and mentor junior designers in user research.
• Lead product experience activities for assigned area from opportunity framing and strategic alignment through prototyping, validation, implementation and iterative release.
• Influence product and technology strategy by translating user needs, business priorities, data, and technical constraints into clear experience opportunities and recommendations.
• Lead a team of employee and contractor designers, optimizing the resource mix and capabilities in partnership with business and JJT leaders to meet current and future demand.
• Establish and scale design capabilities across Latin America by building a regional Design Delivery Center that delivers high-quality, efficient, and strategically aligned design solutions.
• Lead through ambiguity by framing team priorities, simplifying complex problems, and making things tangible through prototyping.
• Advocate for responsible, inclusive, and human-centered AI experiences across Johnson & Johnson products and services.
• Establish team-level success metrics to demonstrate the impact of design decisions and team’s work.

Required Qualifications

• Bachelor’s degree Human-Centered Design, Product Design, Interaction Design or design adjacent areas with 10+ years of experience in user experience, digital product design or related field including leading complex, cross-functional initiatives
• A portfolio demonstrating strategic and end-to-end design leadership, strong interaction and visual craft, systems thinking, use of AI tools, and clear evidence of measurable impact
• Demonstrated ability to establish team priorities, align stakeholders, and make effective trade-offs
• Proficiency in Figma and Maze as well as familiarity with agile product development practices
• Exceptional communication, facilitation, and storytelling skills
• Willingness and ability to travel globally and within region ~25%

Preferred Qualifications

• Master's Degree in Human Centered Design, Interaction Design or design adjacent areas.
• Experience designing for healthcare, complex workflows or other regulated environments
• Familiarity with AI-enabled or emerging technology experiences
• Experience working with corporate platforms and solutions (Workday, ServiceNow).

What makes you a great fit

• AI-forward thinker who embraces the rapidly changing landscape by staying curious and experimenting.
• Strategic systems thinker who connects user needs, business priorities, technology, and organizational context to shape compelling experience directions.
• User advocate that counters assumptions with real user evidence to improve outcomes and accountability over time.
• Humble leader who combines confidence with curiosity, invites diverse perspectives, and prioritizes shared outcomes over individual ownership.

An internal pre-identified candidate for consideration has been identified. However, all applications will be considered.

 

 

Required Skills:

 

 

Preferred Skills:

Business Savvy, Commercial Awareness, Corporate Governance, Customer Centricity, Developing Others, Emerging Technologies, Forward Thinking, Human-Computer Interaction (HCI), Inclusive Leadership, Information Technology Project Management, Leadership, Software Development Management, Stakeholder Engagement, Team Management, User Interfaces (UI), Visual Communications