Sr Manager, Global Field Operations GCN

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Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit.

Job Description 

• Develop sites service strategy which align with APAC and Global GFO team business direction, drive the highest level of business service in proton business, maximize customer satisfaction and achieve all financial objectives.
• Performs all required management responsibilities including but not limited to implementing the company's policies, programs, 

and guidelines; ensuring employee productivity, growth, and training; managing resources; knowing Varian's business; and maintaining functional, technical, and external market awareness necessary for managing immediate organization. 

• Responsible and adhering to all site’s contractual obligations, ensures that all deliverables are met and will coordinate with all stakeholders to fulfill requirements.
• Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for

service delivery improvements and value add to the customer. 

• Establishes contact and communication with customers on all aspects of the proton equipment on site, and contacts within Varian/SHS to address customer concerns with equipment, define and develop a customer strategy and drive implementation.  
• Lead team follows and compliance both company and local safety policies. 
• Manages team and identify team developing opportunities and plan, coaches SGM and management team in each site
• Build up good connection with APAC Ops and Engineering team to ensure all process/procedure/ scorecard being followed and implemented on your sites, ensure each site business performance and profile.
• Under APAC region, develop business budget plan, manages an established service budget, monitors financial performance and ensure each site service revenue, cost, margin, payment…. objectives are achieved. 
• Manages customer relations in cooperation with other internal departments in all service and 

maintenance matters, to ensure the system will be clinically available within the contractual agreed timeframe and ensure that customers can operate their VPS equipment according to technical and safety guidelines with the highest level of satisfaction. 

Minimum Required Skills and Knowledge

Typical Education and Experience 

• Bachelor's Degree or equivalent 15 years of related working experience.  
• At least 8-10 years of people management experience or supervisory equivalent. 
• Demonstrated soft skills such as interpersonal communication, listening, time management, problem-solving, leadership and 

empathy.  

• Strong in building and maintaining successful and effective working relationships with direct reports, management peers and other

colleagues.  

• Ability, competence, and confidence to lead diverse teams and build strong teams to create a collaborative and customer focused

environment. 

• Fluency in English and Chinese, both written and spoken.  Depending on the customer’s requirements, excellent communication skills, ability to speak and present publicly in Chinese. 
• Comprehensive understanding of process, technical design, and quality objectives. 
• Proficient in utilizing business tools such as Microsoft Office Applications.

Other Desired Skills and Knowledge:  

• Experience with HCM (e.g., Workday), CRM (Salesforce) and ERP (SAP) product and productivity software.
• Project management experience.   
• Strong can do and solution orientated focus. 
• Knowledge and experience of medical device field service operations.   

Special Job Requirements: 

• Willingness to work flexible hours including beyond standard work week hours.  
• Expected to work onsite and occasionally coordinate system downtime events from offsite locations.  
• Expect to travel regionally and internationally up to 50% or greater.   

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here.

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