Job Description

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.  

We are continually striving to improve the understanding of health care within the local community. Our site in 1100 Vienna (ICON Tower) is a strategic location for the distribution of our high quality and innovative health care products, as well as digitally integrated solutions for our patients and clients. To ensure sustainable company growth, we continually aim to offer attractive career opportunities for more than 170 employees at our Vienna site.

In support of our existing team, we are currently looking for an experienced Senior Customer Representative Oncology (m/f/d) who brings solid field expertise and is ready to take on a strategic, impact‑driven role within our Oncology team.

Senior Customer Representative Oncology (m/f/d)

Area: West Austria (Vorarlberg, Tirol, Salzburg & OÖ)

Responsibilities:

• Performs Face to Face product calls with target audience - primary audience: hospital physicians
• Identify, pursue, and manage a diverse mix of accounts within a territory, including some complex accounts/opportunities.
• Plan and execute a complex sales process, focusing on gaining and leveraging an understanding of the customers’ objectives across their full spectrum of needs.
• Use judgment to apply and adapt the selling process to most effectively and efficiently meet customer needs.
• Perform Speaker-meetings and/or Round Tables with product presentation
• Collaboration with cross functional team (Medical, Marketing, Market Access) to develop omnichannel projects, materials and services that respond to customers and business needs
• Spends >90% of time in the field visiting customers

Qualifications

• Successfully completed pharmaceutical representative examination and/or completed studies in the field of human, veterinary, or dental medicine or pharmacy
• 3-5 years of total relevant experience
• Proven ability to build and maintain relationships with customers
• Highly motivated individual who is driven to push things forward
• Experience in the biopharmaceutical industry
• Strong understanding of the competitive/payer landscape and economic/market environments
• Knowledge of clinical studies/data regarding disease states and product portfolios

What we offer

• Exciting and challenging field of work in a constantly developing organization
• Varied work in an internationally operating company
• Paid parental leave for mothers and fathers amounting to 12 weeks by the company
• Attractive company pension
• Free HPV vaccination
• Company doctor
• Employee referral program
• Annual bonus as well as employee recognition bonuses during the year
• Discounted fitness offer
• Pharmacy discounts, wholesale discounts, etc. 

We offer an attractive salary, outstanding social benefits and an exciting work environment with varied tasks in an international environment. The minimum annual salary for this position is EUR 61.300,- and varies according to the qualifications and experience of the successful candidate. We are looking forward to receiving your application. 

Required Skills:

Account Management, Account Management, Account Planning, Adaptability, Customer Engagement, Customer Experience Design, Customer Experience Management, Customer Relationship Management (CRM), Data Analysis, Digital Assets, Face to Face Interaction, Interpersonal Relationships, Lead Generation, Management Process, Market Analysis, Microsoft Office, Microsoft Teams, Oncology Sales, Operational Performance Management (PM), Operations Management, Order Processing, Product Knowledge, Revenue Generation, Sales Forecasting, Sales Objectives {+ 4 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

06/1/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.