Sr. Associates Patient Access and Reimbursement

HOW MIGHT YOU DEFY IMAGINATION?

If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.

Patient Access & Reimbursement Sr. Associate, Hub Learning & Development (Knowledge Management Analyst)

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What you will do

Let’s do this. Let’s change the world. Join an incredible team that’s redefining Amgen’s patient support programs. In this vital role, you will be supporting the Knowledge Management operations of our Learning and Development team, which includes key functions that support both Quality and Training. This is a unique and impactful opportunity to contribute to Amgen’s first internally managed hubs with a global footprint. You’ll gain valuable exposure to our portfolio of products while playing a critical role in shaping a best-in-class Hub Learning and Development program that drives excellence and innovation across our patient support services.

Amgen is an organization with a powerful sense of purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of an enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through exciting assignments, career development, and opportunities!

This role will report to the Senior Manager of Hub Learning & Development and be responsible for:

• Building job aids to compliment SOPs/GDEs and allow for consistent knowledge transfer
• Supporting CRM enhancements via technical writing of business requirements
• Partnering with Quality and Training to assist in identifying any gaps in process knowledge
• Analyzing data management system information for training opportunities or gaps
• Working with IT to develop tools and a system to maintain knowledge
• Ensuring that the documented and stored knowledge is easy to access and apply by the HUB employees
• Identifying and researching updates to payer policies and documenting those updates in the National Payer Tool (NPT)
• Prioritizing work and demonstrating a clear understanding of business processes and strategy