Sr Associate IS Analyst – Veeva Vault Client Engagement

Career Category

Information Systems

Job Description

ABOUT AMGEN
Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE
Role Description:
As an IS Bus Sys Analyst, you will act as a critical link between business stakeholders and technical teams, ensuring that Veeva Vault Portfolio is assessed and optimized to meet business requirements. Your primary responsibility will be to analyze the Enterprise Veeva Portfolio at Amgen, create assessment metrics on feature adoption across the respective product teams, coordinate & facilitate effective communication with all the cross-functional stakeholders and hold training & change management workshops. By translating business goals into detailed technical specifications, you will support the development and enhancement of Veeva Vault solutions. This role requires a detailed understanding of Veeva Vault systems, strong communication, stakeholder management and analytical skills.

Roles & Responsibilities: 

• Be accountable for standard feature adoption tracking across the Veeva Vault Product Teams (RIM, Clinical Operations, Quality, Clinical Data, Study Training, Medcomms, Promotional Materials, CRM etc.) while closely working with the analytics team to build interactive dashboards and infographics to clearly highlight the realized business value because of the feature adoptions.

• Perform accurate cost-benefit analysis to clearly highlight any deviation in the current business process from industry’s best practices, its impact on the ROI from adopting Veeva SaaS product, create & embed related metrics in analytical dashboards built for feature adoption tracking and communicate appropriate business process reengineering to the impacted Product Teams.

• Conduct ‘Feature Adoption Huddles’ with the functional Product Teams and hold ‘Release Webinars’ to highlight the newly introduced Veeva features/functionalities.

• Run demand intake boards, perform change impact assessments and conduct change impact workshops.

• Prepare communication templates for the Enterprise Veeva stakeholders like Release (both Veeva’s Standard and Amgen’s internal), Major Incident and Outage communications.

• Craft user-friendly content such as newsletters, FAQs, announcements, and release notes.

• Act as a liaison between system support and business units to streamline knowledge transfer.

• Stay up to date on Veeva Vault features, new releases and best practices around Veeva Platform Governance.

• Conduct periodic audits of the various adoption metrics.

• Set up and facilitate ‘train the trainer’ and ‘end user’ training sessions in accordance with the changes/updates to Veeva Products/Platform.

• Design, develop, and deliver training materials (presentations, videos, SOPs) for Veeva Vault products.

• Maintain and update training curriculum as system changes occur or business needs evolve.

• Closely coordinate with the analytics team to prepare recurring reports and dashboards, including monthly, quarterly, and annual performance measurements for leadership.

Basic Qualifications and Experience:

• Master’s degree and 3-5 years of Computer Science, IT, Communications, Lifesciences, or related field experience.

• Bachelor’s degree and 5-7 years of Computer Science, IT, Communications, Lifesciences, or related field experience.

Must-Have Skills:

• Solid experience in client engagement, training and communications, preferably in the pharmaceutical or biotech industry.

• Hands-on Experience with Veeva Vault Platform and Products, Veeva Reports and Veeva configuration settings & custom builds.

• Ability to translate technical concepts into clear, user-friendly training and documentation.

• Strong communication & stakeholder management skills, with the ability to present insights clearly to leadership.

Good-to-Have Skills:

• Experience with SaaS solutions, process automation or workflow management tools.

• Experience supporting system rollouts or change-management in regulated environments.

• Strong data visualization and storytelling skills, with the ability to translate complex data into meaningful dashboards, executive reports, and infographics.

• Good understanding of managing systems and implementing projects in regulated GxP environments.

Professional Certifications:

• SAFe for Teams (Preferred).

• Veeva Vault Platform Administrator (Preferred).

Soft Skills:

• Excellent analytical and troubleshooting skills.

• Strong verbal and written communication skills.

• Ability to work effectively with global, virtual teams.

• Team-oriented, with a focus on achieving team goals.

• Strong presentation and public speaking skills.

Shift Information:
This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

EQUAL OPPORTUNITY STATEMENT
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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