Sr Associate CRM Software Engineer

<h2><b>Career Category</b></h2>Information Systems<h2></h2><h2><b>Job Description</b></h2><div><div><p><u><span>ABOUT AMGEN</span></u><span> </span></p></div><div><p><span><span>Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, </span><span>fuller</span><span> and longer. We discover, develop, </span><span>manufacture</span><span> and deliver innovative medicines to help millions of patients. Amgen helped </span><span>establish</span><span> the biotechnology industry more than 40 years ago and </span><span>remains</span><span> on the </span><span>cutting-edge</span><span> of innovation, using technology and human genetic data to push beyond what’s known today.</span></span><span> </span></p></div><div><p><span><span> </span></span><span> </span></p></div><div><p><u><span>ABOUT THE ROLE</span></u><span> </span></p></div><div><p></p><p><u><span>Role Description:</span></u><span> </span></p></div><div><p><span><span>The Sr. Associate Software Engineer collaborates with Salesforce/Veeva CRM Admins, Data Engineers, and Architects to streamline the delivery of Veeva CRM/Salesforce solutions via Amgen’s Copado-based CI/CD pipelines. Develop/configure applications that can be used on the go (mobile-first) using standards-based solutions such as Lightning Web Components, toolset will include Visual Studio Code, SFDX, working with tools such as Copado CI/CD, </span><span>Git</span><span> and support integration technologies such as MuleSoft or Databricks. This role involves configuring and custom coding within CRM (Salesforce or Vault) to build features that support Sales business users. </span></span><span> </span></p></div><div><p><u><span>Roles &amp; Responsibilities:</span></u><span><span> </span></span><span> </span></p></div><div><ul><li><p><span><span>Configure and develop the Salesforce/Veeva CRM for new and existing features</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Works closely with Product Owners and cross functional Development Teams to plan and schedule releases, providing guidance on release dependencies, technical constraints, and risks</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Supports the development teams in automating build, test, and deployment processes, enabling continuous integration and continuous delivery in the Salesforce/Veeva ecosystem</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Provides ongoing support and troubleshooting for post-release issues, ensuring </span><span>timely</span><span> resolution of any problems that arise</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Maintain and </span><span>optimize</span><span> existing configurations and customizations by limiting/</span><span>eliminating</span><span> tech debt to streamline the system</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Partner with Development Teams to ensure agile software delivery and DevOps practices are applied to move most effectively within our CI/CD pipeline</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Research Veeva/Salesforce capabilities as needed to suit business requirements, and provide gap analysis</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Work closely with other developers in the team including Product Owner, Business Analyst, Salesforce Admins, QA analyst and Scrum Master, cross functional teams</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Develop innovative solution using generative AI technologies</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Conduct code reviews to ensure code quality and adherence to best practices</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Create and </span><span>maintain</span><span> documentation on software architecture, design, deployment, disaster recovery, and operations</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Design, develop, and implement applications and modules, including custom reports, interfaces, and enhancements</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Analyze and understand the functional and technical requirements of applications, solutions and systems and translate them into software architecture and design specifications</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Develop and execute unit tests, integration tests, and other testing strategies to ensure the quality of the software</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Identify</span><span> and resolve software bugs and performance issues</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Maintain detailed documentation of software designs, code, and development processes</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Provide </span><span>Production Support for CRM to ensure efficient service to system users</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><u><span>Basic Qualifications and Experience:</span></u><span> </span></p></div><div><ul><li><p><span><span>Master’s degree and 3 to 6 years of Computer Science, </span><span>IT</span><span> or related field </span><span>experience  OR</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Bachelor’s degree and 5 to 8 years of Computer Science, </span><span>IT</span><span> or related field experience OR</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Diploma and 7 to 10 years of Computer Science, </span><span>IT</span><span> or related field experience</span></span><span> </span></p></li></ul></div><div><p><u><span>Functional Skills:</span></u><span> </span></p></div><div><p><b><span>Must-Have Skills </span></b><span> </span></p></div><div><ul><li><p><span><span>4&#43; years of experience as a Salesforce CRM Developer</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>In-depth knowledge of Salesforce development including experience working with MuleSoft or Databricks integrations</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Hands-on experience with the Salesforce security model, including OWD, sharing rules, profiles, and permissions.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Experience with version control systems like Git</span></span><span> </span></p></li></ul></div></div><div><div><p><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>Good-to-Have Skills:</span></b><span> </span></p></div><div><ul><li><p><span><span>Experience working with Veeva CRM and large CRM Migration experience</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Proficient in Apex, JavaScript, and other programming languages.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Proven experience developing and managing Salesforce CI/CD pipelines using SFDX, ANT, or packaged solutions like Copado.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Strong understanding of CI/CD concepts, integration methodologies, and relevant technologies.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Experience integrating off-platform solutions (e.g., testing platforms, code scanning) with CI/CD pipelines.</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><u><span>Professional Certifications </span></u><span> </span></p></div><div><ul><li><p><span><span>Salesforce Developer 2 (required)</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Salesforce Development Lifecycle Designer</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Salesforce Platform Builder </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Veeva CRM Systems Administrator</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Copado Fundamentals I/II (Admin / Developer)</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><u><span>Soft Skills:</span></u><span> </span></p></div><div><ul><li><p><span><span>Excellent </span><span>critical-thinking and </span><span>problem-solving skills </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Strong communication</span><span> and collaboration skills</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Demonstrated awareness of how to function in a team setting</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Demonstrated presentation skills</span></span><u><span> </span></u><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><span> </span></p></div><div><p><u><span>EQUAL OPPORTUNITY STATEMENT</span></u><span> </span></p></div><div><p><span><span>Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.</span></span><span> </span></p></div><div><p><span><span>We will ensure that individuals with disabilities are provided with reasonable accommodation to </span><span>participate</span><span> in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</span></span><span> </span></p></div></div><p></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>.