Job Description

Specialist, Veeva Vault Quality 

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of the company IT operating model, Tech centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each tech center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share the best practices across the Tech Centers. 

Role Overview

As a Specialist, Product Analyst – Quality, you will be responsible for driving solution design, implementation, and continuous improvement of the different QMS tools with specific alignment to the Quality business processes. Essential skills include a strong technical as well as business background, proficiency in project management methodologies (Agile, Scrum), and excellent organizational abilities.

This role is positioned within the Quality Value Team, will have advanced experience in the life sciences industry, specifically Quality Management Systems and technology landscapes; specifically, Veeva Vault Quality; will have knowledge of GxP and will play a critical role during the solution design to satisfy business needs and assuring adoptability to future system scalability.

What will you do in this role: 

• Apply a structured approach to discover, document, and manage business process, user and stakeholder needs, including opportunity statements, use cases, insights, and requirements.

• Gather insight into user journey, behavior, motivation, and pain points. Expose unarticulated problems and unmet needs.

• Document business process, business, and user needs in the form of problem statements to make up the backlog. Facilitate the “how” with the Development team.

• Gain expertise in the business area.

• Manage business analysis per agreed priority backlog items in JIRA.

• Participating in impact assessment activities, reviewing proposed changes and ensuring impact is understood.

• Deliver product enhancements through agreed backlog process to ensure Quality solutions evolve to meet business needs.

• Ensure Quality solutions remain compliant as a Validated Solution through verification testing, documentation, and validation efforts.

• Provide overall leadership, guidance, and management of all aspects of a given solution, including requirements gathering, enhancements delivery plan, and implementation.

• Initiate projects including defining a scope/charter, identifying stakeholders, and establishing governance.

• Act as a bridge between Business SMEs, technical teams, and non-technical stakeholders. Communicate delivery status, solution health, risks, and issues to all parties involved and ensure that everyone is aligned and informed.

• Conduct product status meetings and present updates to stakeholders and senior management. Evaluate delivery performance and implement continuous improvement practices.

• Understand the technical aspects as well as business process impacts to make informed decisions, provide guidance, and communicate effectively with the development team. This includes having a deep understanding of the QMS business processes, technology stack, architecture, and potential technical challenges.

• Work closely with the Product Owner to prioritize and refine the product backlog, ensuring that the team focuses on delivering the most valuable features.

• Identify potential risks and develop mitigation strategies. Proactively address issues that could impact project success.

What should you have: 

• Minimum Level of Education Required: Bachelor’s Degree in Computer Science, Engineering, MIS, and Science OR in a related field. The job requires a solid academic background on how Information Technology supports the delivery of business objectives.

• Preferred Level of Education: Veeva Certifications (Veeva Vault/Vault Quality Suite/ QMS). The role holder has completed the Certified Vault Training and is up to date.

• 3+ years of experience in technical project management, with a strong understanding of project management methodologies (Agile, Scrum, Waterfall).

• Understanding of Quality Management System Capabilities (Audit/Inspection management, CAPA management, Deviations management, Complaint management).

• Experience in solution delivery with GMP systems.

• Experience with architecture, integration, interfaces, portals, and/or analytics.

• Understanding of Systems Development Life Cycle (SDLC), and current Good Manufacturing Practice (cGMP) processes.

• Knowledge and experience with QMS relevant tools like Veeva Vault Quality, TrackWise.

• Proven experience in leading complex technical projects in a fast-paced environment.

• Strong technical background with knowledge of software development, systems integration, or related areas.

• Excellent organizational, leadership, and decision-making skills.

• Strong analytical and problem-solving abilities.

• Effective communication and interpersonal skills to liaise with cross-functional teams.

• Ability to manage multiple projects simultaneously and adapt to changing priorities

Primary Skills:

Veeva Vault QMS, Product Analyst , Devops, BAU , Business Management, Business Processes, Business Process Management (BPM), Customer Experience Management, Digital Transformation, Good Manufacturing Practices (GMP), Management System Development, Product Management, Product Strategies, Project Management, Requirements Management, Software Product Management, Stakeholder Relationship Management, Strategic Planning, System Designs, Systems Development Lifecycle (SDLC), Technical Projects.

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing , bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Required Skills:

Asset Management, Benefits Management, Business Management, Business Processes, Business Process Management (BPM), Digital Transformation, Good Manufacturing Practices (GMP), Management System Development, Multi-Management, Product Management, Program Implementation, Project Management, Requirements Management, Software Product Management, Stakeholder Relationship Management, Strategic Management, Strategic Planning, System Designs, Systems Development Lifecycle (SDLC), Technical Projects

Preferred Skills:

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Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

06/8/2026

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