Job Description
The Opportunity
The ServiceNow Developer will contribute to building and enhancing solutions on the ServiceNow Platform to support essential services that improve workplace experiences.
The person will work with stakeholders across HR, Finance, IT, Legal, Procurement, and Security, providing opportunities to deliver impactful solutions that make work easier and more efficient.
Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.
A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.
Role Overview
We are seeking a skilled and experienced ServiceNow Developer to join our dynamic ServiceNow team in Corporate Systems. The ideal candidate should possess a strong technical background in ServiceNow development.
The role will collaborate with cross-functional teams to analyze requirements, design solutions, and implement enhancements to our ServiceNow instances, ensuring seamless integration with existing systems and business processes.
This position is based in our Hyderabad location, and we follow a hybrid work policy.
What will you do in this role
2 – 5 years of hands-on experience with the ServiceNow platform, including modules such as HAM, CMDB, ITSM, ITOM Discovery, Catalog.
Experience with implementing and managing integrations, Service-Graph connectors, basic automation, custom scope application and ServiceNow mobile applications are added advantage.
Certified System Administrator for ServiceNow.
Certified Application Developer for ServiceNow.
Familiarity with API integration, and web service calls.
Understanding of ETL mapping, transformation maps, and IRE rules
Experience in Agile development methodologies.
What should you have
1. User Needs Assessment:
Understand user requirements and assist in evaluating ServiceNow capabilities that meet those needs.
Participate in estimation and refinement of user stories.
2. Project & Release Management:
Support implementation of release strategies for ServiceNow enhancements.
Assist in defining scope for small to medium projects.
3. Technical Communication:
Share technical updates with team members and stakeholders.
Help gather business and functional requirements.
4. Workflow and Documentations:
Prepare clear documentation for development and deployment processes.
Maintain records of configurations and changes.
5. Technical Solution Development:
Translate functional requirements into technical tasks.
Perform feasibility checks and basic risk assessments.
6. System Configuration and Testing:
Collaborate with systems architects to build, configure and test ServiceNow components.
Install, configure, and test tools as per design specifications.
Support integration testing and validation.
7. Integration and Maintenance:
Assist in integrating ServiceNow with external systems like Workday or Ariba.
Help implement testing and validation procedures.
8. Documentation and Training:
Document changes and impacts on existing environments.
Contribute to training materials for end-users.
Who we are
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.
#HYDIT2026
Required Skills:
Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration, Testing
Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Hybrid
Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
05/20/2026
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