This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

The future of HR Operations is being redefined at Baxter. Across the company, HR is unlocking new ways to deliver value — not just through processes, but through experiences that empower people and build confidence. This is a moment of transformation, and HR Operations is at the center of it.

We are shaping a world‑class HR Operations organization that blends scale, precision, and innovation. By harnessing technology and process excellence, we are creating solutions that strengthen compliance, accelerate change, and elevate the employee journey. Joining Baxter means stepping into a role where your expertise will influence how HR operates globally and helps define what great looks like.

Your Role in the Transformation

As a Specialist in HR Operations GBS, you will manage Service Now queue to meet the SLA’s and Audit Transactions to maintain quality SLA’s as well. The role will have a percentage of transactions to be processed by the SME to make sure they are up to date on the processes and SOPs for the tools. Work on queue management and have liaised with the HRBP’s and onshore partners. You will support several projects such as scope integrations, transitions, managing quality, and processing documentation.

What You’ll Drive and Deliver

• Work as SME for the Pre-Payroll & HR Domain and complete understanding of WORKDAY (Employee Data Management) solving employee queries and complex cases

• Proven customer service experience providing world class support to employees through phone, chat, email, and ticketing platforms.

• Manage end-to-end HR operations including onboarding, employee records management, confirmation, internal movements, exits, and offboarding.

• Ensure accuracy and timeliness of employee data in Workday.

• Own documentation, letters, contracts, amendments, and employment records.

• Act as the primary owner for Workday, data integrity, audits, and reporting.

• Support system enhancements, UAT, automation, and continuous improvement initiatives.

• Generate periodic HR reports and dashboards for leadership and compliance.

• Partner with Payroll, Finance, and external vendors to ensure timely and accurate payroll processing.

• Able to help team with decision making and process improvement ideas

• Keep quality parameters and SLAs’ intact.

• Drive HR process standardization, simplification, and automation.

• Support creation and maintenance of Knowledge Articles, SOPs and employee’s handbooks.

What You’ll Bring

• Excellent Communication both written and verbal (English)

• Hands-on experience of working on Workday (transaction, business processes, reporting) is mandatory.

• Strong Processes and System orientation. Proven track record of building processes and build compliances in the work, managing audits.

• Excellent Communication and Presentation skills.

• Willingness and ability to take initiatives, project work mindset

• Analytical mindset with process improvement orientation. Automation skills are a plus.

• Project Management experience.

Your Background

• Graduate in any discipline (MBA in HR is a plus).

• 5–8 years of experience in HR Operations or Shared Services.

• Green Belt Six Sigma certification preferred.

• Must have worked in a similar role for 2 Years + for North Americas

This role is more than a position in HR Operations — it is a chance to be part of Baxter’s global transformation. As we redefine how HR delivers value, your leadership will shape processes, strengthen compliance, and elevate employee experience across regions. The work you do here will not only drive operational excellence but also set new benchmarks for what great looks like in HR. At Baxter, you will grow, influence, and leave a lasting mark on the future of our people and our business.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.