Spécialiste des opérations et de l'administration / Business Operations Specialist, France

Spécialiste des opérations et de l'administration / Business Operations and Administration Specialist, France – full or part-time at 80%

Location: France, preferably Paris

About Krystal Bio: At Krystal Biotech, we bring together the brightest and most eager minds to relentlessly pursue the discovery, development, manufacturing, and commercialization of genetic medicines to treat diseases with high unmet medical needs.

Founded in 2016, Krystal is distinguished in three powerful ways: science and technology using our patented gene therapy platform, innovative manufacturing supported by our commercial scale facilities, and a unique commercialization model that focuses on the patient’s end-to-end experience.

Krystal received U.S. FDA approval for the first and only redosable gene therapy treatment, VYJUVEK®, for the treatment of Dystrophic Epidermolysis Bullosa (DEB). Krystal continues to leverage our proprietary platform to rapidly advance a robust pipeline of investigational genetic medicines in respiratory, oncology, dermatology, and ophthalmology.

Krystal is headquartered in Pittsburgh, PA, which is home to our two state-of-the-art CGMP manufacturing facilities with teams around the world and satellite offices in Switzerland, Germany, and Japan. We are a company built and run by people who care, are fearless in the face of a challenge, love the work they do, and practice the highest level of scientific integrity. As we grow, we are seeking team members that embody these values.

Key Responsibilities:

• Oversees office management activities in close cooperation with the HQ Office Manager
• Handles daily activities essential for the smooth running of the business
• Supports implementation and execution of company processes, policies, and procedures, including vendor contracting, Purchase Order requisitions process, Docusign process, payable & receivables
• Monitor HCP and HCO agreements in collaboration with compliance team
• Keeps track of expenditures against budget, builds accruals
• Ensures compliance with DMOS
• Supports field team in the context of local and regional events and local projects
• Support with inventory management, printing and distribution of medical, sales and marketing material
• Monitor the whole process of validation of the promotional materials : collaboration with regulatory, and medical, veeva process
• Supports activities related to demand planning and budgeting process for France
• Support in management of Third party logistic (3PL) customer service relationship & queries and dispatches to relevant Krystal colleagues
• Tracks 3PL customer service performance indicators (KPIs)
• Maintain QMS related to sales force certification

Expected skills and experience:

• Bachelor’s degree with at least 5 years of experience in customer service, commercial operations, finance, preferably in healthcare industry
• Ability to handle multiple tasks, well-developed project management skills
• Ability to work under pressure and within time and resource constraints
• Proven track record of setting up/optimizing processes and organizing complex environments
• Strong teamwork and cross-functional collaboration skills
• Problem solving and proactive mindset
• Self motivated
• Knowledge of compliance
• Solution oriented and pragmatic
• High proficiency in English, French at a mother tongue level