Job Description Summary

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

We’re looking for Software Support Engineers with Italian with experience in radiology and/ or cardiology clinical imaging systems to join our growing team comprising of technical specialists and integration experts delivering radiology, cardiology, and digital pathology enterprise imaging solutions to customers, globally.

This role, part of our Professional Services Center of Excellence in Krakow, Poland, will lead incident-response, triage, and troubleshooting efforts to satisfactorily resolve customer reported incidents for our software products and solutions.

 

Job Description

Responsibilities:

• Providing timely support to customers and end-users experiencing technical or application workflow issues related to Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), Cardiology Information Systems (CVIS) and Vendor-Neutral Archive (VNA) products and solutions.

• Performing troubleshooting, triage, problem management, root cause analysis, performance and reliability checks to drive incidents to resolution while creating, updating and maintaining knowledge base, operational playbooks, and observability dashboards.

• Serving as an escalation point to increase team knowledge and reduce escalations; acting as a resource, coach and mentor as applicable, identify knowledge gaps and incident trends for relevant training.

• Performing select configuration or integration corrective steps where needed, following appropriate SOPs.

• Collaborating with broader support, services, product management and engineering teams to close the loop on bug fixes, performance tuning and improvements, and overall solution hardening as needed.

• Seeking to become trusted advisors to our customers, across their enterprise imaging ecosystem.

 Required Qualifications and Skills:

• Bachelor’s degree in healthcare informatics, radiology, cardiology, digital pathology or equivalent.

• Relevant experience in supporting PACS, RIS, CVIS, VNA products.

• Previous experience in a radiology or cardiology department and familiarity with modalities (CT, MRI, Ultrasound) along with EHR/EMR systems such as Epic, Cerner, or clinical middleware is preferred.

• Experience and ability to interpret DICOM headers, troubleshoot DICOM image routing, and analyze HL7 messages between RIS, PACS, CVIS.

• Networking (TCP/IP, firewalls, AWS Direct Connect), server monitoring, SQL knowledge, client-server ad SaaS application troubleshooting experience highly desirable.

• Advanced user management, workflow configuration, image archiving troubleshooting, and VNA image life cycle management experience is a big plus.

• Strong interpersonal skills and experience working cross functionally with support analysts, application engineers, and cloud operations team members.

• Attention to detail, concern for quality, good process, documentation, and SOP adherence discipline.

• Fluency in Italian and English is a must.

This role does not offer visa sponsorship or relocation assistance, and is based on-site in Krakow, Poland.

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Pay Range

For Poland based positions, Annual Salary Range:166,400.00PLN-228,800.00PLN

Placement within this range depends on:

• Relevant skills and qualifications

• Prior job-related experience

• Internal equity considerations (alignment with colleagues in similar roles) e.t.c.

We review pay ranges regularly to ensure they remain competitive with the external market and align with our internal equity considerations.

Benefits & Rewards

In addition to base salary, our employees have access to a comprehensive package of benefits and allowances, which may include:

• Health & wellness coverage

• Retirement and or savings plans

• Allowances or benefits to support role requirements (e.g., mobility, transport, or role-specific needs such as a company car or allowance where applicable)

• Work-life balance support (e.g., flexible working, leave programs)

• Recognition and incentive programs aligned with performance and company success

The exact benefits package depends on the role, location, and employment terms as specified in the Colleague Value Proposition document that will be shared prior to the interview or at the offer discussion stage.

• Performance Bonus: Details to be shared during offer discussions

Additional Information

Relocation Assistance Provided: No