Job Description Summary

We are seeking a Support Engineer to help customers integrate and adopt Ethos Design System (EDS).
The Support Engineer for EDS is the first line of technical enablement for our adopting teams. You are a developer who loves to solve problems. Working within a cross-functional team of Architects, LSD (Lead System Designers), Developers, and DevOps, you assist product teams in debugging their integration issues, creating code samples, and proving that EDS works in their environment. You do not just answer questions; you build the "proof of concepts" (POCs) that give teams the confidence to adopt our platform.

Job Description

About EDS

EDS is the unified digital platform that powers GE HealthCare’s global software portfolio. It serves as a comprehensive library of reusable UI components, design patterns, and accessibility standards that bridge the critical gap between User Experience (UX) and Engineering. By fostering a philosophy of "reduce, reuse, and recycle," EDS enables hundreds of product teams to eliminate redundant coding and design work. We provide the foundational building blocks that ensure our clinical and operational applications are intuitive, consistent, and accessible, allowing teams to focus on patient safety.

The Mission: Scale and Empowerment

We are in a phase of hyper-growth, scaling from 15 adopting products to over 100. This requires a leader who thinks like a founder. You must look beyond simple backlog management to think about scale, growth, and empowerment. You will build a self-service ecosystem that allows teams to move fast without breaking the consistent standards required for patient safety and accessibility.

Core Responsibilities

1. Integration Assistance & Debugging

• Technical Guidance: Assist customers in integrating EDS components into their applications. You troubleshoot "real world" implementation issues, often debugging code in React or Angular environments to find the root cause .
• Defect Resolution: Collaborate with the core development team to fix defects found by customers. You don't just report bugs; you help fix them and verify the solution .
• Cross-Framework Validation: Validate that components behave correctly across multiple frameworks (React, Angular). You ensure that a component works as well in a legacy Angular app as it does in a modern React one .

2. Prototyping & Enablement

• Rapid Prototyping: Develop quick proof-of-concepts (POCs) using BrowserStack or AI-assisted tools to demonstrate how to use EDS components to solve specific UI challenges .
• Documentation: Write integration guides, FAQs, and "How-To" articles . You translate complex technical behaviors into clear instructions that allow customers to help themselves.

3. Cross-Functional Collaboration

• Team Ecosystem: Work daily within a cross-functional team comprising Architects, LSD (Lead System Designers), Developers, and DevOps. You bring the customer's perspective to technical discussions.
• Code Quality: Participate in code reviews and contribute to the maintenance of the EDS codebase. You ensure that the fixes and features you implement meet the team's high quality standards .

Key Competencies & Soft Skills

• Customer Service Mindset: You treat internal developers as valued customers. You approach every ticket with empathy, patience, and a genuine desire to help them succeed .
• Critical Thinking & Problem Solving: You do not just apply "band-aid" fixes. You investigate the root cause of issues, asking probing questions to understand why an integration is failing before offering a solution .
• Communication Skills: Excellent written and verbal communication. You can explain complex technical concepts to non-technical stakeholders and keep customers updated on the status of their requests without using jargon .
• Organization Skills: Ability to manage a queue of competing priorities. You are highly organized, ensuring that no ticket falls through the cracks and that every customer receives a timely response.

Qualifications

• Experience: 3–5 years of experience in front-end development and technical support engineering .
• UX Collaboration: Mandatory: 3+ years of experience working with UX Designers. You must be comfortable bridging the gap between design specs and technical implementation.
• Technical Stack:
  • Mandatory: Strong proficiency in JavaScript/TypeScript, HTML5, and CSS3 .
  • Mandatory: Familiarity with Lit for Web Component development .
  • Preferred: Hands-on experience with BrowserStack for cross-browser testing .
• Tooling & Process:
  • Ability to create rapid prototypes using modern tools and frameworks .
  • Experience with Git, CI/CD pipelines, and Agile development practices .
• Education: Bachelor’s degree in Computer Science, Engineering, or related field.

Work Schedule

This role reports to leadership in the United States (Central Time). You must be willing to work flexible hours to ensure significant overlap with US leadership and stakeholders for strategic planning and reviews.

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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