Social Product Analyst

Job Description

The Position

We are seeking a highly motivated Social Product Analyst to support Enterprise Social Media capability and related digital platforms. Reporting directly to the Technical Product Manager, this role will be responsible for business analysis, operational support, reporting, testing, documentation, and governance activities across social media platforms and associated business processes. 

The analyst will partner with IT, Global Corporate Communications, Community Managers, Digital Analysts, Enterprise Digital Governance, Pharmacovigilance, Architecture, Development and Delivery teams, and external vendors to support platform operations, enhancements, compliance processes, and user needs. 

This position requires strong analytical, organizational, and stakeholder-management skills. The successful candidate will be comfortable working in a global, regulated environment and support social media publishing, listening, analytics, governance, compliance, and operational processes. The role serves as a key liaison across business, technical, and vendor teams and provides analysis and recommendations to support product and operational decision-making.

What will you do?

• Gather, document, and maintain business requirements, user stories, acceptance criteria, process flows, and functional requirements for social media platforms and supporting processes. 
• Conduct business process analysis and identify opportunities for automation, operational efficiency, and improved user experience. 
• Support backlog management, requirements prioritization, release planning, and delivery-readiness activities
• Analyze publishing, engagement, listening, adoption, and operational data to identify trends, risks, and improvement opportunities. 
• Develop and maintain reports, dashboards, and metrics to support business, operational, and governance needs. 
• Support stakeholder reporting and data-driven decision making.
• Support day-to-day operational processes across the Enterprise Social Media ecosystem, including platform onboarding, access management, user audits, Community Manager support, training coordination, and process documentation. 
• Monitor platform health, integrations, and operational issues, and coordinate with vendors and support teams to track issue resolution and enhancement requests.
• Support governance, compliance, and pharmacovigilance-related activities by maintaining documentation, assisting with audits and access reviews, and ensuring alignment with Digital SDLC requirements.
• Coordinate User Acceptance Testing (UAT), document results, and support change-management activities.
• Support Mobile Apps service delivery.

Qualifications, Skills & Experience Required

• Bachelor’s degree in Business, Information Systems, Technology, Marketing, Analytics, or a related field.
• Equivalent combination of education and relevant professional experience may be considered.
• Experience in pharma, healthcare, life sciences, or another regulated global organization.
• 3-5 years of experience in business analysis, product support, digital platforms, operations, analytics, or a related field.
• Familiarity with Agile methodologies, Jira, Confluence, and software delivery processes.
• Experience with social media management platforms such as Sprout Social, Kapost, or similar tools.
• Experience with social listening platforms such as Talkwalker, Traackr, or similar tools.
• Knowledge of digital marketing, social media operations, social listening, and analytics.
• Experience supporting regulated industries, compliance processes, or governance workflows.
• Strong analytical, organizational, communication, and problem-solving skills.

What we offer

• Exciting work in a great team, global projects, international environment.
• Opportunity to learn and grow professionally within the company globally. 
• Hybrid working model, flexible role pattern (e.g., even 80% full-time is possible in justified cases). 
• Pension and health insurance contributions. 
• Internal reward system plus referral programme. 
• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution. 
• Cafeteria for tax free benefits according to your choice (meal vouchers, sport, culture, health, travel, etc.), Multisport Card. 
• Vodafone, Raiffeisen Bank and Foodora discount programmes. 
• Up-to-date laptop and iPhone.
• Parking in the garage, showers, refreshments, massage chairs, library, music corner. 
• Competitive salary, incentive pay, and many more.

Ready to take up the challenge? Apply now! 
Know anybody who might be interested? Refer this job!

Additional location(s) Compensation Information:

Required Skills:

Asset Management, Audit Trails, Backlog Management, Business Informatics, Business Process Analysis, Change Management, Competency Management, Documentation Maintenance, Document Management, Functional Requirements, Liaison Work, Management System Development, Process Analytics, Product Analysis, Product Management, Product Support, System Designs, Trend Analysis

Preferred Skills:

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Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

Domestic

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

10/30/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.