Site Payment Lead II

When our values align, there's no limit to what we can achieve.
 
At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.

Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.

This role can be either office based or fully home based anywhere in either Serbia, Poland or Hungary. The offices are open planned, and you will be working in an innovative and collaborative environment with your international peers and colleagues.

As the Investigator Payment Lead you would be responsible for coordinating with team members and their activities across studies, liaising with the project teams to ensure setup and site payments are effectively managed; and is accountable for the management of payments for the assigned studies. This includes the accountability for payment setup and modifications within the investigator payment system for expenses aligned to budget templates.

You will work independently and will show an elevated level of ownership assisting the project team project planning, decision making process and timely payments to investigator sites. As a dedicated team member, you will provide excellent proactive support across projects and tasks as assigned with supervision, identifying risks, their impact, and potential resolutions.

Key Accountabilities:

Overall Accountabilities

• Be the accountable Lead for Investigator Payment Office related queries on assigned studies and point of contact for project teams.

• Proactively and effectively solves customer problems, and accepts responsibility for actions

• Work closely with Project Leadership, Global Site Contracts, EClinical Business Implementation, Global Clinical Operations, and other internal Investigator Payment Office team members to obtain additional information required to perform tasks, when applicable

• Participate as the Lead representative of the Investigator Payment team in study start-up meetings, including payment strategy meetings, to ensure initial funds setup requirements are documented for seamless payment processing

• Lead and follow-up on audits/inspections

• Knowledge of clinical trial pricing/budgeting tools and how to reflect operational changes within the tools

• Thorough knowledge of Parexel’s SOPs, Operational Guidelines and Work Instructions procedures

• Complete routine administrative tasks in a timely manner (e.g. timesheets, metrics, and expenses)

• In depth understanding of the set-up and payment process; including ability to analyze agreements

• Collection of information from all teams/systems/tools wherever needed on a timely and proactive basis

• Analyze and present data to various stakeholders

• Trains team members within the Investigator Payment Office

• Discover and implement opportunities for process efficiencies

End to end management of Investigator Payments

• Keeps internal and external team members aware of site payment status and issues

• Accurately authorize study setups before starting payments

• Resolve escalated second line helpdesk issues for assigned portfolio

• Assist in the preparation of project status reports as needed

• Works with IFA and project team to ensure appropriate funding prior to administering payments

• Proactively participates in Project Strategy Meetings (PSM), providing input to payment strategy planning for incoming studies

• Compliance with the Investigator payment timelines as per the contractual terms

• Resolve payment discrepancies to ensure accurate processing of payments

• Provide payments reports for assigned projects to customers as requested

Education:

• Minimum bachelor’s degree or equivalent degree

Skills:

• Strong interpersonal, verbal, and written communication skills in English for non-native English speakers

• Ability to make decisions and advise other staff even in ambiguous situations

• Ability to conduct root cause analysis in problem solving and process development.

• Strong customer focus, ability to interact professionally

• Patient, Quality and Client focused approach to work

• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail

• Expert in using MS Excel for spreadsheet analysis

• Strong proficiency in use of MS Outlook, Teams, PowerPoint, and Word

• Analytical mind with strong attention to detail

• Commitment to high quality work and consistent performance

• Comfortable with working in a decentralized matrix environment and being a conversant team player

• Delivers standard/typical work deliverables without issues

• Thoroughly understands fundamentals of CRO industry and how Investigator Payments influence in the organization

Knowledge and Experience:

• Strong experience is preferred within a Clinical Research Organization; Business; Finance/Accounting; or other comparable experience.

In return we will be able to offer you a structured career pathway and encouragement to develop within the role including awareness and understanding of the industry. You will be well supported and for your hard work you will be rewarded with a competitive base salary and a benefits package including holiday as well as other benefits that you would expect with a top company in the CRO Industry.