Services & Solutions Delivery Specialist - Contract Admin

Job Title

Services & Solutions Delivery Specialist - Contract Admin

Job Description

Services & Solutions Delivery Specialist - Contract Admin

Manage and optimize complex service contracts, ensuring accurate registration, compliance, and seamless integration across systems.

Your role:

• As a Services and Solutions Delivery Contract Admin, you’ll play a key role in ensuring that Philips’ high-value service contracts are accurately implemented, monitored, and optimized to support seamless service delivery and customer satisfaction.
• You’ll collaborate with internal teams including sales, legal, finance, and customer service to manage contract lifecycles, resolve escalations, and support negotiations.
• You will determine the appropriate contract registration and cost settlement models based on the service plans included in agreements.
• You’ll be responsible for creating and maintaining standard Customer Service legal agreements in Servicemax and SAP, including contract materials, pricing, discounts, payment terms, and Installed Base coverage both for G&L region and DX.
• You will create and maintain Healthcare Informatics Service Contracts, will maintain the installbase creation and execute billing.
• This role offers opportunities to develop expertise in contract law, stakeholder management, and process optimization, while gaining exposure to cross-functional collaboration in a global organization.
• From flexible working models to career development programs, a career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefits in your region.

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You're the right fit if:

1. You have experience as a contracts administrator, or in order intake and/or billing; experience in customer service or supply chain is a plus.

2. You demonstrate strong customer service, problem-solving, and conflict resolution skills, with a proactive and team-oriented mindset.

3. You hold a university degree in business administration, logistics, or a related field (preferred).

4. You are fluent in English (spoken and written).

5. You have working knowledge of SAP, ServiceMax, or Salesforce (strong advantage).

6. You possess excellent time management, organizational skills, and attention to detail.

7. You bring a problem-solving mindset and are eager to identify and implement process improvements.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Indicate if this role is an office role in the office in Istanbul.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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