Servicenow Integration Architect

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Introduction

The Digital Integration Engineer takes ownership of ambiguous tasks and skillfully navigates group dynamics, fostering strong collaboration and acting as a technical mentor. In this role, you will lead small to medium (S/M) initiatives, effectively prioritize with stakeholders, and maintain a "bigger picture" view of how various components align with the overall strategic goals. You will leverage extensive experience to design, develop, and implement complex, end-to-end integrations primarily leveraging ServiceNow platform capabilities (e.g., IntegrationHub, Flow Designer, REST/SOAP APIs) with various external enterprise systems.

The Opportunity:

• Drive ownership of ambiguous tasks and "grey zone" topics, successfully leading small to medium (S/M) initiatives at the project, squad, or product level.

• Engineer end-to-end integrations by leveraging ServiceNow capabilities including IntegrationHub, Flow Designer, and REST/SOAP APIs with external systems.

• Foster collaboration and knowledge sharing by navigating group dynamics in diversified settings and acting as a technical mentor for the team.

• Lead feasibility studies and technical evaluations to ensure all integration solutions are scalable, reliable, and performant.

• Manage stakeholders effectively by prioritizing demands and maintaining a "bigger picture" view of how components fit the overall product strategy.

• Influence platform governance through enterprise-level technical decision-making and the formulation of global integration strategies.

• Champion technical excellence by sharing knowledge at internal events such as DevOps Days, Tech Talks, and Tech Live sessions.

• Ensure documentation integrity by developing comprehensive data maps, API specifications, and ServiceNow Update Set best practices.

Who you are:

• Proven Integrator: You have extensive experience in designing, developing, and implementing ServiceNow integrations and complex platform solutions.

• Educated & Experienced: You are educated to a degree level in a relevant field and bring a strong track record of driving technical initiatives.

• ServiceNow Specialist: You possess deep expertise in ServiceNow technical architecture and multiple modules, including ITSM, HRSD, and CSM.

• Technical Leader: You are a recognized mentor capable of aligning development plans with global strategies and fostering a collaborative team environment.

• Strategic Thinker: You possess the ability to challenge the status quo and navigate complex group dynamics to achieve engineering quality.

• Integration Expert: You have deep proficiency in IntegrationHub, MID Servers, and scripted integrations, with a focus on security and performance.

• Communication Pro: You are a skilled communicator who can simplify complex technical strategies and manage senior stakeholder expectations effectively.

#RDT2026

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.