Service Technician 2

Position

As a Service Technician 2, you will collaborate with automation engineers and operators to help develop and implement corrective actions to maintain robust and reliable performance across multiple equipment and automation system types. You will assist with routine QC and calibrations on our systems and provide daily maintenance documentation and troubleshooting updates. Strong communication and adaptability are essential to success in this position.  

About You

You are someone that is open to working Tuesday through Saturday work schedule (swing shift: 2:30pm – 11:00pm).  Able to respond to service requests and repairs equipment as needed. A team player and open communicator. 

What You’ll Do

• Responds to service requests and repairs equipment as needed.
• Cleaning and maintaining lab equipment, including recalibration of equipment. 
• Maintaining equipment records and daily work logs.
• Monitoring production systems and addressing any issues in a timely manner. 
• Ensuring that safety guidelines are always adhered to within the laboratory. 
• Cleaning and maintaining lab equipment 

Qualifications

• Minimum of 4-6 years of related experience.
• Works on assignments requiring considerable judgment and initiative.
• Understands implications of work and makes recommendations for solutions
• Experience with performing maintenance tasks and qualification checks on integrated automation systems
• Available to work Tuesday-Saturday (swing shift: 2:30pm – 11:00pm)
• Experience with support ticketing systems (Jira is preferred)
• Experience maintaining parts inventory through CMMS (Computerized Maintenance Management System)
• Experience maintaining equipment records and daily work logs
• Experience supporting laboratory equipment and automation troubleshooting errors (VWorks is preferred)
• Excellent documentation skills  
• Excellent analytical and problem-solving skills
• Experience qualifying and deploying laboratory equipment
• Experience with working in a regulated biological lab setting 
• Experience working with OQ and PQ validation processes 

At Eikon, employee compensation also includes bonus and equity compensation, in addition to several generous benefit programs, including:​

• 401k plan with company matching​
• Medical (premiums covered by Eikon at 95%), dental and vision insurance (premiums covered by Eikon at 100%)​
• Mental health and wellness benefits​
• Weeklong summer and winter holiday shutdowns​
• Generous paid time off and holiday policies​
• Life/AD&D Insurance (premiums covered by Eikon at 100%) and optional supplemental employee-paid life/AD&D policies ​
• Enhanced parental leave benefit​
• Daily subsidized lunch program when on-site​

The expected salary range for this role is $46.63/hour to $51.16/hour depending on skills, competency, and the market demand for your expertise.