Service Support Specialist

Join our Service team in Royston, Hertfordshire as a Service Support Specialist.

We are looking for a Service Support Specialist to join our Service team at Sartorius. In this role, you will manage quotations, invoices, service agreements and all aspects of customer information whilst building strong relationships with our customers. You will work closely with our service engineers, implementing processes and coordinating with cross functions. Through this Sartorius can provide efficient service on time with more clarity through process, thereby gaining maximum customer satisfaction.

The team consists of two professionals and we are looking forward to shaping the future with you.  

This position is available full-time based on site in Royston, Hertfordshire with hybrid working available for two days a week.

Grow with us – Your Responsibilities  

• On a daily basis you will support the service team by raising quotations, creating service agreements, actioning service agreement amendment enquiries, following up on renewals, invoicing, ensuring all documentation is correct and inputting details on to the system

• You will play an important role in the day to day running of the service team, scheduling engineer appointments, being their first point of contact for customers via phone and email to ensure a smooth transition throughout the contract renewal process

• Do you enjoy collaborating with many colleagues and teams that contribute to the company’s success? You will work closely with engineers and the finance team, building and maintaining good working relationships to enhance the customer experience

• In addition, you will run regular reports, be responsible for ordering service agreement consumables, update spreadsheets and process emails from a shared inbox

What will convince us 

• You will have strong experience within a support administration position

• Possess very good attention to detail with the ability to spot errors and rectify them

• Be proactive in your approach with the ability to multitask and prioritise your workload

• Enjoy working as part of a team as well as individually

• Be a confident communicator making yourself easily approachable and adapting to the changing needs of customers and internal stakeholders

• Have the ability to take ownership of varied processes

• Experience in SAP (Service Module) would be ideal though full training will be provided

• Hold strong Microsoft Excel skills

In order to commence working with us, the successful candidate must have the right to work in the UK.

What we offer 

As a growing global life science company, stock listed on the German TecDAX, Sartorius offers a wide range of benefits: 

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings

• Work-life Balance: Remote options, flexible work schedules

• Making an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joining

• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network

• Health & Well-Being: Wide section of health and well-being support such as healthcare plans and health assessment services 

• Intelligent working environment: Working in smart buildings with the latest technology and equipment

Benefits

Attractive Working Conditions

• 37.5 hours working week

• 25 days annual leave plus public holidays

• Annual option to buy, sell or carry over annual leave

• Free parking on site

• Free hot and cold drinks

Health & Wellbeing

• Competitive benefits package, including:

  • Private Medical Insurance

  • Private Dental Insurance

  • Group Life Assurance

  • Travel Insurance (Employee Paid)

  • Salary Sacrifice Health Assessment Service

  • Salary Sacrifice Cycle to Work Scheme

Planning Ahead For Your Future

• Group Personal Pension Plan

• Group Income Protection

• Salary Sacrifice Will Writing Service

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers