Service Support Specialist
Roche
This listing was originally posted on Roche's careers page. Formulate is an equal opportunity job aggregator and is not involved in the hiring process. Where salary information is estimated, it is derived from BLS industry benchmarks and may differ from actual compensation.
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Key Responsibilities
Coordinate and support installations.
Coordinate with sales, logistics, distributor, customer and service team to fix the installation related issues, following the site preparation and the pending installation, making sure the installation completed successfully, improving the workflows of installation.
Responsible for preventive maintenance scheduling and quality reporting. Monitoring the case creating and assignment to improve the accuracy of the system and the quality of service. Timely feedback and seek solutions for system issues
Risk prevention: Responsible for modification management and process monitoring, ensuring the modification work is completed on time according to the plan and service manual; reducing the risk of instrument use; completing and follow-up the system setting.
Independently complete the SOP preparation and review; supporting initiating & implementing maintenance system; monitoring and giving feedback of the process and quality of instrument installation/modification.
Responsible for the implementation of strategic project; keeping communication with related departments to solve problems in the project implementation process; improving the achievement;
Responsible for the implementation and management of customer graded projects and the improvement of project implementation.
Who you are
At least 3~5 years related experience in customer service.
Customer Orientation & Relationship Management, be able to work under stress and independently with minimal supervision.
Excellent written and verbal communication skills.
Demonstrated ability to handle multiple priorities.
Proficient computer skills including good typing skills.
Fluent in Hebrew and English.
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
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