Job Description Summary

The FBFA Service Sales Manager is responsible for developing and executing the service sales strategy and driving top-line growth for the Service business in FBFA.

Knowledge and experience of FBFA healthcare market is critical, as well as a strong track record of delivering on customer and business commitments. This role will report to the General Manager Service Sales, International.

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Le/La Service Sales Manager FBFA est responsable de l’élaboration et de la mise en œuvre de la stratégie de vente de services et de la croissance du chiffre d’affaires du périmètre Services en FBFA.
Une connaissance approfondie du marché de la santé FBFA est essentielle, ainsi qu’un solide historique de réalisation des engagements clients et business. Ce poste est rattaché au/à la General Manager Service Sales, International.

Job Description

Key responsibilities include

• Manage overall service sales revenue (contract and non-contract revenue) to ensure Service organization meets its financial commitments to the business.

• Define and execute the sales strategy for FBFA Service organization.

• Manage an experienced Sales and Commercial Operations team, to include outside and insides sales teams.

• Accountable to achieve the quarterly and yearly service sales & margin targets as well as timely and accurate forecasting and yearly business planning cycles.

• Own and drive BPR and LTS for the commercial arm of services.

• Drive and implement initiatives to optimize customer experience (service, LCM management, applications) & maximize IB retention.

• Drive marketing strategy for service & marketing content (web communication, congress, customer event) to support sales objectives.

• Partner with the Imaging, PCS and Ultrasound equipment leads on developing attractive, value-added service offerings at point of sales (POS) along with an upgrade strategy on Installed Base (IB)

• Work in close collaboration with Zone Equipment & Services GMs to support market share growth across FBFA.

• Identify business opportunities to increase capture rate and maximize healthcare systems service sales revenues.

• Strengthen cross-functional alignment by enhancing communication and cultivating trust within the Zone and Product teams.

• Work hand in hand with the rest of the services organization to create value added contract offerings, drive profitability and leverage Field Engineers (FEs) to increase GEHC’s capture rate.

• Drive and implement the critical business initiatives to create growth and new markets.

• Effectively utilize key industry information and market knowledge to gain competitive advantage in the market.

• Build long-term relationships with customers; provide leadership/direction in crucial customer interfaces to promote Service offerings in FBFA.

• Drive strategy and participate in negotiating national account services agreements.

• Lead and model teamwork in local account community teams between product and service teams

• Integrate Software and Analytics portfolio, including IDS (Imaging Digital Solutions) into the fabric of core service sales offerings & solution designs – optimize asset utilization & drive outcomes for customers.

• Recruit top talent leaders and successfully develop them for roles of increasing responsibility.

Qualifications/Requirements

• 10+ years of successful sales leadership experience.

• Minimum of 7 years in healthcare industry.

• Structured and strategic thinking.

• Ability to influence and collaborate with senior level management team. 

• Strongly compliance driven. 

• Strong analytical skills

• Willingness and ability to travel.

• Strong organizational knowledge / leadership of large & multicultural teams.

• Experience across various healthcare markets.

• Understanding of GE Healthcare’s Service business, previous service or service sales experience.

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Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information