Service Manager - Commercial Roofing

Quality Trusted Commercial is seeking an experienced Commercial Roofing Service Manager to lead and grow our service operations. This role is ideal for a results-driven leader who excels at building teams, delivering exceptional customer experiences, and running a disciplined, profitable service department.

You will oversee daily service operations, manage crews and foremen, drive safety and quality standards, and ensure service revenue and margin goals are consistently achieved.

What’s in it for you?

• PTO
• 401k
• Paid Holidays
• Company Truck & Gas card
• Medical, Dental, and Vision Insurance
• Opportunities for professional growth and advancement 

Your Role

• Lead all aspects of the commercial roofing service department
• Manage scheduling and dispatching of service crews to maximize productivity
• Oversee service revenue performance and ensure department meets or exceeds budget
• Drive gross margin performance through disciplined labor, material, and subcontractor management
• Build and maintain strong customer relationships with a customer-first mindset
• Recruit, train, develop, and mentor service foremen and technicians
• Enforce company safety policies and OSHA compliance across all service operations
• Conduct site inspections to ensure quality workmanship and proper job execution
• Implement and maintain service processes, reporting, and performance metrics
• Coordinate closely with project management, estimating, and leadership teams
• Resolve customer issues quickly and professionally
• Ensure accurate documentation, job costing, and service reporting
• Develop high-potential team members and create bench strength within the department 

What You Bring

• Strong commercial roofing knowledge, including Single-Ply & Built-up systems
• Minimum of 2+ years of leadership experience in commercial roofing operations or service management
• Proven ability to manage multiple crews and service projects simultaneously
• Track record of driving strong profitability and gross margins
• Demonstrated success building, developing, and leading field teams
• Strong commitment to safety with experience enforcing OSHA and company safety standards
• Solid understanding of commercial roofing systems and best practices
• Customer-focused mindset with strong communication and problem-solving skills
• Experience using service management or field tracking systems
• Valid driver's license and willingness to travel to job sites