Service Engineer

Acute Care Technology

We are seeking a skilled and detail-oriented Service Depot Engineer to join our Technical Services team in Taiwan. This role is critical to ensuring timely and high-quality service for ZOLL products, including troubleshooting, repair, maintenance, software upgrades, and calibration. The position also involves managing service workflows, maintaining compliance with ISO13485 standards, and supporting the Service Manager in daily operations.

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

Essential Functions

• Perform Technical Service: Conduct troubleshooting, repair, preventive maintenance, software upgrades, and calibration for ZOLL products in accordance with company standards and regulatory requirements.
• Maintain Accurate Records: Promptly update service work documentation in the system and ensure proper management of service assets.
• Support Compliance: Assist in asset sighting and audit activities to meet ISO13485 and GDPMDS requirements.
• Manage Workflow & Workplace: Oversee service depot workflow and maintain workplace organization through 5S principles.
• Collaborate & Assist: Provide daily operational support to the Service Manager and contribute to continuous improvement initiatives.
• Ensure Quality & Safety: Adhere to all safety protocols and quality standards during service activities.
• Potential for deployments to other customers in region at the direction of the manager.
• Participate in special projects or any other tasks assigned by management.

Required/Preferred Education and Experience

• Diploma or Degree in Biomedical Engineering, Electronics, or related field.
• Minimum 2 years of experience in medical device servicing or similar technical role.
• Familiarity with ISO13485 compliance and service documentation practices.
• Strong troubleshooting skills and hands-on experience with electronic and electromechanical systems.
• Ability to work independently and as part of a team in a fast-paced environment.
• Good communication and organizational skills.
• Excellent verbal & written communication skills.
• Ability to meet objectives.
• Ability to work independently.
• Organizational skills.
• Experience with computers and Microsoft Office.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.