Service Engineer

Looking for a Service Engineer who can capable to handle service-related activities for Core as well as Chromatography systems.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p>The Services Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.</p><p></p><p><b>Main Responsibilities &amp; Tasks:</b></p><ul><li><p>Engineer should have experience on LPLC and HPLC product segments. Overall chromatography experience will get priority.</p></li><li><p>Provide service and customer support during field and inhouse visits or dispatches.</p></li><li><p>Manage all on site installation, repair, maintenance and test tasks.</p></li><li><p>Diagnose errors or technical problems and determine proper solutions.</p></li><li><p>Produce timely and detailed service reports.</p></li><li><p>Ensure the timely and correct documentation of processes.</p></li><li><p>Operate vehicle in a safely manner and use field automation systems</p></li><li><p>Follow all company&#39;s filed procedures and protocols</p></li><li><p>Cooperate with technical team and share information across the organization</p></li><li><p>Comprehend customer requirements and make appropriate recommendations / briefings</p></li><li><p>Contact customers concerning processes of the customer file</p></li><li><p>Build positive relationships with customers</p></li></ul><p></p><p><b>Qualification &amp; Skills:</b></p><ul><li><p>Engineering degree in chemistry, Electronics, Electrical and Instrumentation or similar</p></li><li><p>5-10 years of proven field service experience</p></li><li><p>Ability to troubleshoot, test, repair and service technical equipment</p></li><li><p>Ability to work flexible shifts and to adapt to changing work schedules</p></li><li><p>High customer orientation</p></li><li><p>Team spirit</p></li><li><p>Familiarity with mobile tools and applications</p></li><li><p>Good command of spoken and written English</p></li></ul><p></p><p><b>About Sartorius </b></p><p></p><p>Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. </p><p></p><p>We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.</p><p></p><p>Join our global team and become part of the solution. We are looking forward to receiving your application. <br /><a href="https://www.sartorius.com/careers" target="_blank">www.sartorius.com/careers</a></p>