Job Description Summary
The Service Engineer position is responsible for ensuring on-time delivery of service product features, technical publications, training, global parts availability, service process validation, service technical supporting. The position provides exposure to the entire system and requires communication with all functions in the organization and will be involved in the full life cycle of the product from definition to verification/validation and installed base support.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
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Job Description
角色与职责
Work as the Service engineer to deliver service integration and management across the whole Lifecycle of the product:
- Service strategy development: Spare Parts/Service Training/Design for Service/Service procedures, etc.
- Lead service verification and validation for design change/transfer and service relate procedures.
- Technical support for product installation base trouble shootings and downstream service problem escalations.
- Complain handling, maintain effective quality systems compliant with GE Quality policies.
- CSO/L4 escalation handling, push CSO closed with efficiency and quality, maintain customer satisfaction.
- Support product quality improvement actions and projects continually promote product quality reputation.
- Service documentation management: Technical Reference Manual/Technical Bulletins/Service Instructions, etc.
- Daily data analysis and management for service operations.
基本资格
- Bachelor’s degree in engineering or related field.
- 3 years’ relative work experience.
- Clear – thinker, demonstrated problem-solving techniques.
- Customer orientation: self-motivated, self-starter with the ability to work independently and learn quickly.
- Demonstrated ability to make recommendations to technical and program leadership to improve the product, process or technology.
- Effective communication skills and boundaryless behavior—ability to present ideas clearly and concisely.
- Proficient written and Spoken English.
所需特性
- Strong data analysis skill and technical trouble-shooting skills.
- Hands-on approach with regards to installations, upgrades and repairs.
- Customer focus: strong interpersonal skills, ability to listen to customer and maintain customer’s satisfaction, responsive and work under pressure.
- General project leadership skills and leadership expertise to lead a small team on a project, sub-system or platform initiative.
- Risk management awareness and system thinking in the competitive environment and complex content.
Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.