Service Delivery Analyst

<div><div><div><div><div><div><div><p><span>Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.</span></p><p></p><p>We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we’d like to meet you. </p></div></div></div></div></div></div></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h2>Job Summary</h2></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><span>To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a </span><b><span>Service Delivery Analyst</span></b> <span>located in </span><b><span>Bielsko-Biała, Poland.</span></b></p><p></p><p><span>Reporting to the </span><b><span>Information Technology Supervisor,</span></b> <span>the </span><b><span>Service Delivery Analyst</span></b> <span>role involves </span><span>supporting operational excellence, driving user adoption of services, and ensuring the stability and security of the local IT environment.</span></p><p></p><p></p><p><b><span>What a typical day looks like:</span></b></p><ul><li>Performs the installation, repair, and preventative maintenance of personal computer and related systems.</li><li>Provide 1st line technical support for end-user’s computers hardware and software, printers, and its network connectivity.</li><li>Assist Network Administrator/Analyst to troubleshoot end-users’ network-related issues</li><li>Define, develop and execute adoption campaigns to increase usage of services.</li><li>Participate testing the service before is released to eliminate problems or user difficulties that were not seen on the design/execution phase.</li><li>Individual business cases and work with managers to help them embrace user experience role on the organization.</li><li>Ensure, that IT-equipment and local infrastructure performs according to our standards and in a secure and cost-efficient manner.</li><li>Monitor and ensure that IT-security levels and maintenance on the local IT-infrastructure, including network, hardware and software complies with standards.</li><li>Evaluate and demonstrate advanced technologies as well as functional techniques and help continuously improve our processes.</li></ul><p></p><p></p><p><b>The experience we’re looking to add to our team:</b></p><ul><li>Functional knowledge, educational background, or relevant work experience in a similar role.</li><li>Strong communication and interpersonal skills.</li><li>General understanding of functional concepts</li><li>Ability to read, analyze, and interpret business publications, professional journals, financial reports, legal documents, or governmental regulations.</li><li>Strong written communication skills, including the ability to write reports, business correspondence, and procedure manuals.</li><li>Ability to effectively present information and respond to questions from managers, associates, vendors, and customers.</li><li>Comfortable communicating across all levels of the organization from production associates to executives.</li><li>Ability to work within established processes and follow well‑defined procedures.</li></ul><p></p><p><b><span>What you’ll receive for the great work you provide: </span></b></p><ul><li><span>An interesting and challenging job in an experienced and great team</span></li><li><span>Substantive support in the adaptation process</span></li><li><span>Participation in international projects and collaboration with high-class specialists</span></li><li><span>Access to modern technologies</span></li><li><span>Benefits Package (private medical care, life insurance and benefit card).</span></li><li><span>Clear promotion criteria</span></li><li><span>Employment contract</span></li></ul><p></p><p></p><p><span>BB97</span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h2>Job Category</h2></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>IT<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><p><span>Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We&#39;re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email </span><a href="mailto:accessibility&#64;flex.com" target="_blank"><span><span><span><span><span><span>accessibility&#64;flex.com</span></span></span></span></span></span></a><span> and we&#39;ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Anord Mardix, you must complete the application process first).</span></p></div></div></div></div></div></div></div>