Service Coordinator

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary

The Service Coordinator plays a key role in supporting day-to-day service operations by ensuring accurate administrative processes, effective coordination, and timely follow-ups. This role is responsible for maintaining service records, managing customer requests, and facilitating communication between internal teams and external stakeholders. Success in this position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Essential Functions

• Maintain and update install base records, including new installations, decommissioned devices, and service contract information

• Manage service inventory, ensuring accurate tracking and timely updates of inventory movements

• Scan and upload service reports to the company’s shared drive, and update preventive maintenance records

• Handle customer service requests, including call management and monitoring of the TSG inbox

• Provide backup support for CCR submissions and related coordination

• Coordinate ExpertCare requests, including intake, delivery, and closure tracking

• Prepare quotations and follow up with customers as needed

• Support Accounts Receivable follow-ups and liaise with relevant stakeholders

• Perform other administrative duties to support daily service operations

Required/Preferred Education and Experience

• Minimum Diploma in Business Administration or a relevant technical field

• At least 3 years of relevant working experience in service coordination, customer service, or administrative support

• Strong organizational skills with attention to detail

• Good communication and interpersonal skills

• Ability to manage multiple tasks and meet deadlines in a fast-paced environment

• Proficiency in Microsoft Office applications

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.