Service Contract Administrator

Bring more to life. 

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?  

At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.   

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. 

As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust. 

Learn about the Danaher Business System which makes everything possible. 

The Service Contract Administrator provides administrative support for the North American Aftermarket Sales team administering day-to-day activities to enable our sales partners and internal customers to achieve revenue and service targets, and customer commitments related to renewals, validations, quotations, orders, and contract processing.  

This position reports to the Sr Manager Customer Service and is part of the Service Contract Administration located in Concord, Canada and will be an on-site role.    

In this role, you will have the opportunity to: 

• Support the Service and Aftermarket Sales organizations by preparing quotations, booking orders, processing spare parts requests, and managing contract-related activities, including service contracts, RFPs, warranty conversions, and renewals. Review purchase orders, scopes of work, and payment schedules to ensure accuracy, compliance, and timely revenue support. 

• Process contractual documents through standard work within established service levels and in accordance with company policies and guidelines.

• Partner with internal teams, including Legal, Accounting, EH&S, and Human Resources, to support contract drafting, review, and approval processes.

The essential requirements of the job include: 

• Requires the knowledge and skills normally acquired through successful completion of a bachelor’s degree or equivalent experience. 

• Support transaction closing activities as needed during month/quarter/year end.  Must be flexible with hours worked to support business demands and department Monday through Friday. Some Holiday work may be required.  

• Strong analytical skills with the ability to solve practical problems in situations with limited standardization.

It would be a plus if you also possess previous experience in: 

• Experience with Saleforce.com, Oracle 12, Excel, Teams, and Microsoft Office Suite are a plus. 

• Ability to read and interpret contractual language and terms such as service contracts, quotes, purchase orders, and procedure manuals 

SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. 

At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide. 

The annual salary range for this role is $50,000 CAD – $61,000 CAD.  This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. 

This job is also eligible for bonus/incentive pay. 

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.