Service and Solution Delivery Specialist - Resource Planning

Job Title

Service and Solution Delivery Specialist - Resource Planning

Job Description

Minimum required Education:
High School Diploma, Vocational Education/ Bachelor's Degree in Business Operations, Supply Chain Management, Operations or equivalent.

Minimum required Experience:
Minimum 2 years of experience in Operations Coordinator, Supply Chain Management or Customer Services, Resource Planning or equivalent with Vocational Education OR no prior experience with Bachelor's Degree.

Job title:

We centralize our transactional processes. We bring together supporting roles within Services & Solutions Delivery, enabling you to have a career in an international, cross-functional environment.

In Services & Solutions Delivery, formerly known as Customer Service – the most multi-language department in PCC, you will have an opportunity to work with colleagues in various languages on multinational projects, where honest, professional, friendly atmosphere and sense of humor shape our culture.

Your role:

• Making long and short-term decisions to deliver service whilst balancing conflicting demands in the area of business obligations and customer demand
• Creating a resourcing plan and service order fulfillment schedule to deliver on commitments and have an optimized resource allocation across service engineers and service parts.
• Receiving, monitoring, developing and dispatching service orders for service engineers  and resources
• Acting as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation)
• Forecasting, planning, analyzing and monitoring service execution for workforce utilization
• Receiving customer requests and ensuring all the capabilities are available to answer on time with the right quality for the right Customer experience.
• Recording and reporting the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
• Ensuring service information accessible by sorting and filing documents/forms.
• Schedule field service repair calls. Handling requests for additional company materials.

You're the right fit if:

• University Degree,
• Fluency in English and Arabic both written and verbally,
• Minimum 2 years experience in Supply Chain Management or Customer Services,
• Experience with Microsoft Windows and Office Software (Excel, Power Point, Word)
• Experience with customer case management systems and related tools (Preferably SAP, Salesforce knowledge)
• Strong communication and interpersonal skills, with a genuine motivation to engage and collaborate with others.
  

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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