Senior UX Designer - Acton, Mass. (Hybrid)

Position Overview:

Want to have an impact on Omnipod’s product design? Want to help lead a once in a lifetime career program? Be part of a highly engaged team who has a direct line to improving the product experience for people living with Diabetes! We are investing heavily to create a system to support the right experience at the right time and one that is scalable to the level of growth we expect. We need a strong Principle UX Designer to contribute to design to get us there, is this you?

The Sr UX Designer in the R&D group will be responsible for working closely with cross-functional members of the development teams to ensure a world-class product design for Omnipod’s Mobile App Suite. They will lead, plan and execute on strategic and tactical design initiatives for Android and iOS.

We are looking to hire a critical member of the team to be the Sr UX designer to lead large scale design initiatives for the core product applications.  The goal for this role is drive best in class UX for Insulet, and act as senior individual contributor, working collaboratively with the software development, technical product management, systems team and qa in an agile environment.

We’re looking for someone who wants to use design to change the face of diabetes; someone who can innovate and translate a high-level vision into compelling digital experiences. If you are a creative thinker and positive team player with experience delivering world-class look and feel for mobile user experiences, we want you.

Sr UX Designer Responsibilities:

• Lead tactical and innovation UX initiatives within an agile environment on mobile applications-Android and iOS. This includes working with Marketing, Technical Product Marketing and Systems teams to support requirements definition as it relates to UX to create a cohesive user experience across the apps space.
• Defining safe, effective and delightful user experiences for mobile experiences using industry standard tools such as Figma, Creative Cloud, Sketch, Zeplin, Overflow/Invision/Azure, etc. Delivery of said UX work with a variety of tools in an agile development environment- wireframes, asset delivery, GUI specifications, etc.
• Work in a fast-paced agile development team, who are located in - Boston, San Diego and Tijuana using MS Teams, JIRA, Confluence, Aha! And other collaboration tools.
• Lead UX discussions with key technical integration partners such as Glooko, Tidepool, etc. Understand their requirements, APIs and lead UX requirements including branding discussions.
• Work with User Research and Human Factors team to iteratively test early concepts and apply user centered design best practices to our work. Proactively engage with research to drive testing of your concepts.
• Present design concepts and user experience vision in a compelling and positive manner (with whiteboard sketches, storyboards, prototypes, wireframes or interactive presentations) to all levels of the company-from tactical agile software teams to executive leadership and to our customers.
• Collaborate heavily with Clinical and Human Factors to ensure our designs are safe and effective and meet FDA guidelines for a medical device experience but hold a high bar on how we can delight the user as well.
• Drive innovation initiatives related to UX process, tools or our overall design language and experiences.
• Collaborate with the multifunctional teams to help define world class user experiences and a holistic customer experience across touch points, primarily focused on the Omnipod product experience. This may include a variety of customer touchpoints- OOBE, web, mobile, product, integrations, other wearables, and including how it may integrate with the Global Customer Experience.
• Lead corporate UX design language development, standards and frameworks as our brand evolves.
• Mentor junior staff in all aspects of UX work. Invest in and support fellow UXers in their growth and development.
• Evangelize the role of UX design across the company.

Skills / Characteristics:

• Strategic thinker and visionary with an equal passion to implement and execute
• Love a whiteboard and carry multiple colors of markers on you at all times
• Great storyteller both visually and verbally and can drive decision making at both strategic vision level and at a tactical feature level
• Builds and maintains positive relationships throughout the organization
• Creates a high-performance, a customer-centric culture throughout the organization, continuously monitors the needs of the customer

• Expert level expertise in articulating design decisions, take ownership, handle ambiguity, drive and lock down stakeholder alignment in a dynamic agile environment
• Charismatic, collaborative and creative leader who can articulate a vision, set direction and engage and motivate others to achieve outstanding results
• Influence key stakeholders in a collaborative manner to achieve the required outcomes
• Strong strategic focus with natural analytical skills and project execution capability that has been acquired and developed in a complex, international environment
• Sensitive to and can lead cross culturally and with distributed teams.
• Ability to manage conflict and pressure by effectively facilitating healthy interaction, discourse and decision making that builds consensus and alignment
• High level of business acumen and technical acumen
• Must demonstrate a passion for, and proven success in, driving continuous process improvement
• Demonstrates strategic thinking, finding innovative ways to serve customers and build trust
• Track record of elevating the capabilities of an organization for now, as well as the future

Qualifications:

• Bachelor's degree or Master’s (Psychology, Computer Science, HCI, Industrial Engineering, Interaction Design, Design, Human Factors or equivalent) required
• 7+ years of relevant experience in UX and product design, ideally with a focus on developing and implementing customer centric products, with multiple touchpoints (Product, mobile, web) globally
• Expert knowledge in Industry standard UX/Dev tools- Figma, Creative Cloud, Framer, Sketch, HTML, CSS, JavaScript, etc
• Fluent in usability standards and design heuristics and responsive design techniques.
• Expert knowledge of Android and iOS UI guidelines and platforms
• Strong portfolio required with strong storytelling and presentation skills
• 7+ years of experience working in an agile development environment
• Ability to collaborate cross functionally, specifically in areas of product development working closely with clinical partners such as Human Factors
• Strong technical hardware and software knowledge a plus
• Experience designing and launching product that meets accessibility standard is a strong plus Experience and demonstrated success in execution of mobile applications UX in either consumer or medical devices. Preference for experience working on medical devices or consumer wearables
• Working knowledge of User Research tools and methodologies and ability to work with researchers to drive research goals and objectives to drive user centered design approach
• Experience working effectively with cross-functional teams on high-visibility initiatives in a distributed environment-Boston, San Diego and Tijuana
• Intellectual curiosity, including the willingness to dig in and learn more about things
• Ability to prototype when necessary
• Thorough knowledge of the diabetes disease state preferred

Physical Requirements:               

• Ongoing US travel as needed (at least once per quarter)
• NOTE: This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office.

Additional Information:

The US base salary range for this full-time position is $115,950.00 - $173,925.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.