Senior Systems Support Analyst
BeOne Medicines
This listing was originally posted on BeOne Medicines's careers page. Formulate is an equal opportunity job aggregator and is not involved in the hiring process. Where salary information is estimated, it is derived from BLS industry benchmarks and may differ from actual compensation.
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Upgrade to Pro — $25/moBeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.
General Description:
Reporting to the Senior Manager, Site Lead – GTS, the Senior Systems Support Analyst serves as a senior technical resource within the GTS organization. This role is responsible for delivering advanced endpoint and infrastructure support while ensuring a secure, stable, and highly responsive technology environment.
This individual operates as a Tier 2/3 escalation point for both the Global Service Desk and Operations staff, and plays a key role in incident resolution, root cause analysis, endpoint lifecycle management, and continuous improvement initiatives. The Senior Systems Support Analyst is expected to demonstrate technical depth, strong operational discipline, and a high level of professionalism when supporting employees at all levels, including executive leadership.
The ideal candidate combines strong technical acumen with exceptional customer service, ownership, and accountability in a fast-paced, high-visibility environment.
This role is required on site 5 days per week in the San Carlos, CA office.
Key Responsibilities:
Endpoint & Infrastructure Administration:
Conference Room & Event Support:
Operational Excellence & Team Contribution:
Required Education:
Required Experience:
Required Qualifications:
Technical Expertise:
Soft Skills & Professionalism:
Travel, Physical Demands, and Work Environment:
Global Competencies
When we exhibit our values of Patients First, Driving Excellence, Bold Ingenuity and Collaborative Spirit, through our twelve global competencies below, we help get more affordable medicines to more patients around the world.
BeOne is committed to fair and equitable compensation practices. Actual compensation packages are determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location. Packages may vary by location due to differences in the cost of labor. The recruiter can share more about the specific salary range for a preferred location during the hiring process. Please note that the listed range reflects the base salary or hourly range only. Non-Commercial roles are eligible to participate in the annual bonus plan, and Commercial roles are eligible to participate in an incentive compensation plan. All Company employees have the opportunity to own shares of BeOne Medicines Ltd. stock because all employees are eligible for discretionary equity awards and to voluntarily participate in the Employee Stock Purchase Plan. The Company has a comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness.
We are proud to be an equal opportunity employer. BeOne does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, Title I of the Americans with Disabilities Act of 1990, and any other applicable federal, state or local laws, applicants who require reasonable accommodation in the job application process may contact accommodationsus@beonemed.com.
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BIOTECHNOLOGY
Small Molecules, Monoclonal Antibodies
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