Senior Specialist, Technical Product Management

Job Description

We are looking for a highly motivated and detail-oriented Senior Specialist in Technical Product Management to join our Digital Supply Chain team. This role focuses on strengthening our technical capabilities by streamlining processes and advancing technology maturity, with a particular emphasis on building a stable, high-performing, and resilient technology platform that enables digital supply chain innovation. The ideal candidate brings a strong technical foundation, sharp analytical skills, and a passion for digital product management.

Platform Product Management

• Ability to define and execute a platform vision and roadmap that enables multiple products and teams
• Skilled at balancing innovation delivery, platform stability, and technical debt management
• Experience treating internal teams as customers, with a focus on developer experience, self-service capabilities, and adoption

Operational Excellence & Reliability

• Working knowledge of DevOps and Site Reliability Engineering (SRE) principles, including monitoring, incident management, and uptime management
• Experience in establishing and tracking platform health metrics, SLAs, and performance indicators
• Strong problem-solving skills with experience leading root-cause analysis and continuous improvement efforts

Data, Metrics & Analytics

• Data-driven approach to decision-making using telemetry, usage data, and platform performance metrics
• Ability to define KPIs that measure platform maturity, adoption, reliability, and value realization
• Comfort working with data, logs, and observability tools to assess platform health

Cross‑Functional Collaboration & Stakeholder Management

• Strong communication skills with the ability to influence engineering, operations, security, and business stakeholders
• Experience managing competing priorities across multiple teams and initiatives
• Ability to clearly communicate complex technical concepts to non-technical audiences

Process, Governance & Standards

• Experience establishing platform standards, reusable patterns, and guardrails that promote consistency without slowing innovation
• Continuous improvement mindset focused on operational efficiency and scale

Technology Lifecycle & Maturity Management

• Experience managing platform lifecycle, including versioning, deprecation, backward compatibility, and modernization

Change Management & Enablement

• Experience driving platform adoption through clear communication, documentation, and enablement
• Ability to lead change initiatives across teams and help users transition to new capabilities
• Customer-centric mindset focused on trust, reliability, and ease of use

Experiences & Ways of Working:

• Experience in digital process design – Technical process & business process.
• Critical thinkers who can effectively balance the needs of stakeholders and users. Embraces new ideas and evidence and fosters a collaborative atmosphere.
• Able to adapt to rapidly changing technology and apply it to business needs.
• Adept at managing diverse relationships across expertise, geography, and culture, regardless of organizational hierarchy.
• Open and receptive to listening. Asks thoughtful questions. Curious and persistent. Able to discern pain points and simplify complex problems.

Responsibilities

• Prioritizes product requirements, develops product roadmaps and owns the product backlog. Analyses market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities. Facilitates uptake of products by developing content, supporting and evaluating campaigns, and monitoring product performance. Rolls out product trials and product launches.
• Defines and manages scoping, requirements definition and prioritization activities for changes. Provides constructive challenge to stakeholders as required. Reviews requirements for errors and omissions. Prioritizes requirements and documents traceability to source. Provides input to the requirements baseline. Investigates, manages and applies authorized requests for changes to base-line requirements.
• Stakeholder Relationships: Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information. Implements stakeholder engagement/communications plan. Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management. Helps develop and enhance customer and stakeholder relationships.
• User Experience Analysis: Selects appropriate techniques and tools to develop user stories and elicit user experience requirements in complex situations. Identifies and describes the design goals for systems, products, services and devices. Identifies the roles of affected stakeholder groups. Resolves potential conflicts between differing user requirements. Specifies measurable criteria for the required usability and accessibility of systems, products, services and devices.
• Collaboration: Collaborate with cross-functional teams to define and execute product strategies that align with business goals and enhance the risk ecosystem. Analyze existing processes and workflows to identify areas for improvement, ensuring efficiency and effectiveness in product delivery. Work closely with stakeholders, including business leaders, technical teams, and end-users, to gather requirements and translate them into actionable product features.
• Value Realization: Collaborate with the Product Manager, Technical Product Manager, and stakeholders to implement new products/projects, ensuring adherence to project objectives/timelines and maximizing adoption/value creation.
• Participate in the design and architecture of the systems, ensuring scalability, performance, and security. Create and maintain technical documentation, including system designs, requirements specifications, test plans, and user guides. Assist with Digital System Development Life-Cycle (SDLC), Author, Execution, Reviewer/Approver, and Change Management.
• Develop and execute comprehensive testing strategies, including functional, integration, and regression testing, to ensure quality and reliability.
• Provide training and support to users and stakeholders on new product features and enhancements.

 

Qualifications

Required

• Post-Degree or master’s degree in engineering, Business Administration, Computer Science, Information Technology, or a related field.
• Experience with Agile methodologies, Application lifecycle management and establishing high fidelity instance management.
• 7+ years of experience in digital product management, business/technical analysis, or a related role.
• Understanding of software development methodologies (e.g., Agile, Scrum). Familiarity with product management software (e.g., JIRA, Trello). Proficiency in data analysis tools (e.g., SQL, Excel, Tableau).
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Ability to work collaboratively in a fast-paced, dynamic environment.

 

Preferred

• Understanding data analytics and visualization tools.
• Experience establishing & sustaining enterprise application and managing its lifecycle.
• Knowledge of GenAI, machine learning, artificial intelligence, or data science technologies.

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation. 

Who we are: 

For more than a century, we have been bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for:

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Required Skills:

Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

06/9/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.