Senior Specialist, SCW ServiceNow Developer

Job Description

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

We are seeking a skilled and experienced Senior ServiceNow Developer to join our dynamic ServiceNow Value Team. The ideal candidate should possess proven leadership abilities to drive a technical squad, influence business partners for value realization and a strong technical background in ServiceNow development.

This position is based in our Hyderabad location, and we follow a hybrid work policy.
 

What will you do in this role
• Lead dynamic squad of developers, testers, and operations support to drive the identification, design, development of business enabling solutions
• Collaborate across the ServiceNow value team and business stakeholders to understand business needs developing multiyear strategic roadmaps where ServiceNow Solutions can address business challenges
• Partner with the business and other technical teams to identify and then integrate ServiceNow with other IT systems and third-party applications to support reliable foundational as well as operational data to drive the enterprise.

• Support development of custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into service performance and key metrics.
• Leveraging experience from the operations support team and end user feedback, lead team in prioritization of Identified opportunities for improvements that would optimize ServiceNow solutions.
• Ensure squad follows consistent, required process of conducting thorough testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy. Continue to evolve solutions approach to enable more automated testing for the solutions.
• Ensure team is compliant in maintaining comprehensive SDLC and technical documentation for all ServiceNow configurations, customizations, and developments.

• Stay up to date with the latest ServiceNow features, tools, and best practices.

What should you have:

Primary Skill: Integrated Risk Management (GRC/IRM), Policy & Compliance (PCM), Business Continuity (BCM), Audit Management (AM), Security (SIR/VR/DLP/CC)   
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 7+ years of working experience as a ServiceNow Developer, with 3-5+ years desired experience on GRC / IRM and /or Security Operations.

• Experience with any of the following:

Support design, configuration, and development of ServiceNow applications, modules, flows, and interfaces to meet the organization's Integrated Risk Management (GRC/IRM), Policy & Compliance (PCM), Business Continuity (BCM), Audit Management (AM), Security (SIR/VR/DLP/CC)     requirements.

• Awareness and experience with Generative AI and Agentic AI are a desired plus.

• Preferred ServiceNow: CIS–Risk and Compliance, CIS–SecOps, CSA (Administrator), CAD (Application Developer) certification would be highly preferred

• Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in ServiceNow scripting and development.
• In-depth knowledge of ITIL processes and best practices for IT Service Management.
• Strong analytical and problem-solving skills to design effective ServiceNow solutions.

• Strong knowledge and experience across ServiceNow product and process areas; Security (Security Incident Response / Vulnerability Response  /Configuration Compliance / DLP) and/or IRM, PCM, BCM, Audit preferred.
• Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders.
• Excellent organizational and time management skills to handle multiple projects simultaneously.
• Understanding of Agile development methodologies is a plus.

• Deep understanding of risk and compliance frameworks (ISO 27001, SOC 2, NIST CSF/800-53, SOX, PCI DSS, HIPAA).

• Possess strong requirements gathering, solution design, and documentation.

• Ability to lead cross-functional workshops and influence stakeholders.

• Possess analytical mindset, problem-solving, and continuous improvement orientation.

• Possess Platform: ACLs, roles, encryption, ATF, Update Sets, Scoped Apps, Release Management, and performance tuning.

• Demonstrated delivery of at least 2–3 enterprise Security, Risk, Compliance /GRC implementations from design through deployment and support.

• Desired proficiency in SecOps: Security Incident Response, Vulnerability Response, Threat Intelligence, Playbooks/Orchestration.

• Preferred configuration experience in ServiceNow GRC modules: Policy & Compliance, Risk, Audit, Vendor Risk, and IRM entities.

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Required Skills:

Agile Application Development, Agile Methodology, Audit Management, Business Continuity, Business Continuity Management (BCM), Compliance Frameworks, Data Engineering, Data Visualization, Design Applications, Generative AI, Information Technology (IT) Services, Prioritization, Problem Solving, Security Incident Management, ServiceNow Platform, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration, Testing

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

05/1/2026

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