Senior Specialist, Pharmacovigilance IT Technical Support

Job Description

As a member of the Pharmacovigilance IT product team the PV Technical Analyst will be responsible for facilitating user centric outcomes in daily PV operations and projects. The candidate will support building, designing, examining and implementing PV IT data workflow solutions. Responsibilities span design, configuration, administration, investigation and resolution of PV IT systems.

Required Skills:

Availability Management, Change Controls, Incident Management, Management System Development, Problem Management, Quality Assurance (QA), Service Delivery, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), Testing

Preferred Skills:

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Secondary Language(s) Job Description:

Senior Specialist Pharmacovigilance Technical Analysis

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Center focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's’ IT operating model, Tech Center are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Center.

Role Overview

As a member of the PV product team the Pharmacovigilance Technical Analyst will be responsible for facilitating user-centric outcomes in daily PV operations and PV projects. The candidate will support building, designing, examining and implementing Pharmacovigilance IT systems. Responsibilities span configuration, administration, maintenance, monitoring, investigation, resolution, backup and recovery of PV IT systems.

 What will you do in this role

• Plan, lead and deliver medium-complexity projects and workstreams (from requirements through implementation and handover), ensuring on-time, on-budget delivery and measurable outcomes.
• Serve as the system-specific technical expert for assigned PV systems: design, configure, test and deploy solutions; diagnose complex issues; and implement robust, repeatable fixes.
• Provide technical leadership and training to end users and internal teams; develop documentation, runbooks and knowledge-transfer materials.
• Work closely with the Product Manager and stakeholders to capture nonfunctional requirements (performance, reliability, security, scalability), translate them into technical designs, and validate for use in production.
• Coordinate and hold managed services partners and embedded DevOps resources accountable for backlog items, SLAs and delivery quality; escalate and remediate vendor performance issues.
• Drive lifecycle management for applications including decommissioning/retirement activities that meet policy-based data retention, legal hold and role-based access requirements.
• Accountable for support and configuration of relevant Technologies ensuring that appropriate support to operations is maintained, and that all operational activities are compliant with regulatory, safety, cyber security, business continuity and financial requirements.

What should you have

• Typically 5+ years of experience in pharmacovigilance IT, PV operations, or related regulated IT environment, with demonstrated hands-on experience in production support and system configuration.
• Deep technical knowledge of PV systems, including configuration, integration, monitoring, backup/recovery and troubleshooting.
• Strong understanding of regulatory requirements relevant to PV systems (e.g., data retention, audit trails, access controls, electronic records).
• Knowledge/understanding of GxP validation: maintain familiarity with CSV principles and artifacts (URS, FRS, IQ/OQ/PQ, test scripts, traceability matrices), execute tests when required, document defects, and liaise with the compliance lead, QA, and IT to help ensure GxP and electronic records compliance for veterinary PV systems.
• Excellent communication skills with the ability to influence stakeholders and present technical findings to non-technical audiences.
• Experience creating operational documentation, runbooks, and training materials.

Who we are

We are known as well-known org Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

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Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

04/5/2026

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